How to contact WINDTRE

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How to contact WINDTRE by telephone

First, let's see how to contact WINDTRE by telephone, using the assistance number made available by the well-known manager, active 24 hours a day, 24 days a week (although to receive technical assistance it is advisable to call from 7:7 to 08:00). Below I will explain how to do it if you are already a customer; later, however, I will be able to tell you how to proceed if you are not a customer or if you are a customer, but you want to contact WINDTRE from another operator.



If you are a WINDTRE customer, you can contact customer care by dialing the number 159 on dialer of your smartphone, which is the screen you use to dial telephone numbers. Subsequently, after listening to the welcome message from the operator's Customer Service, follow the instructions in the voice guide to request assistance.

At the time of this writing, the menu is structured as follows: pressing the button 1 it is possible to know and activate WINDTRE news and modify your offer; pressing the button 2 you can receive assistance from a consultant or receive other information regarding your number.

If you pressed the button 1, you can press the following keys to access the other sections of the menu: button 1, to activate an offer for optical fiber; button 2, to purchase a mobile product e button 3, to learn about and activate WINDTRE news or to change your offer.

If in the initial choice you pressed the button 2Instead, stay on hold for assistance with the number you are calling or press the button 1, to ask for assistance on another number.



Keep in mind, however, that WINDTRE could change the keys to be pressed at any time to access the various sections of the menu, so I invite you to pay attention to what is reported in the guide. I also remind you that the call to 159 is always free, unless it is made from abroad.

How to contact WINDTRE if you are not a customer

If you are not a WINDTRE customer you can contact the operator's customer care at 159 which, as I told you, is active every day, 24 hours a day. In this case, however, the call is charged according to the active plan on your SIM.

How to contact WINDTRE from another operator

Are you a WINDTRE customer but you don't have your smartphone available at the moment? Maybe you could ask a family member or friend to lend you hers. How do you say? Have you thought about it, but you are afraid you will not be able to proceed, as the SIM of another provider is present on the latter? It is actually possible contact WINDTRE from another operator and ask for assistance on your WINDTRE number.

To do this, just call the 159 and press the button 1, to know and activate the news of WINDTRE, or press the button 2, to receive assistance from a consultant or to receive other information regarding your number (to be typed in immediately after pressing the key in question). However, I invite you to listen to the voice guide, since WINDTRE could change the menu at any time.


The 159, also in this case, is active every day, 24 hours a day. By making the call from another operator, this will be charged according to the active plan on the latter's SIM.


How to contact WINDTRE online

As I told you in the introduction of the article, it is also possible contact WINDTRE online and, to get more into the merits, by email e through app. Find everything explained below.

How to contact WINDTRE by email

If you want contact WINDTRE by email, know that it is possible to do so, as long as it is done via PEC. The certified e-mail address to send the message with which to request assistance is the following.

servizioclienti159@pec.windtre.com

How to contact WINDTRE via app

It was preferred contact WINDTRE via app, install and start the official WINDTRE app on your Android or iOS / iPadOS device and follow the instructions that are provided to you on the screen to access the information concerning your line: essentially you must provide the WINDTRE number in your possession and validate it using the code sent to you via SMS.

At this point, call up the assistant integrated in the app by pressing the button Will, which is located in the lower right corner of the screen. After that, in the text field write a message, type in the keywords that identify the problem you want to solve (eg. "Renewal of the offer") and press on theletter aeroplanino placed on the right.


If the assistant can provide a solution to your problem, fine; otherwise type "support" in the field of text write a message and press again on the symbol ofairplane of paper always placed at the bottom right. Subsequently, you agree to chat with a consultant by clicking on the button Yes, and wait for the first available operator to answer you: please note that it may take several minutes before this happens.

In any case, as soon as an operator contacts you via chat, provide the latter with all the necessary information to solve your problem and, if necessary, tap on the icon of the clip at the bottom left to attach a document or a photo that can put the consultant in a position to better understand your problem.


How to contact WINDTRE through the shop

Do you want contact WINDTRE through the shop? It is also possible to do this, given that throughout the national territory there are various shops of the operator that you can contact for assistance from a consultant "in the flesh".

To locate the store closest to you, go to this page of the WINDTRE website, click on the button Discover shops located at the bottom and on the Google Maps page that is shown to you, check which is the nearest store (if necessary, give the Google maps service permission to access the location of your device).

Then you just have to go to the shop in question and expose the problem you want to solve to the consultants you will find there. You can rest assured that they will try to provide you with all the assistance you need.

How to contact WINDTRE


Audio Video How to contact WINDTRE
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