How to be contacted by Vodafone for offers

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Valery Aloyants
@valeryaloyants
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Have Vodafone contact you for offers

As I told you a few lines above, both i not customers that already customers they can be contacted by Vodafone to receive ad hoc offers. So let's see how to proceed in both cases. You can find everything explained in detail right below.

System for non-customers

Are you not yet a customer of the famous operator and are you interested in understanding what needs to be done to be contacted by Vodafone for offers? Then the first step you have to take is to connect to the website of the operator's website dedicated to rates and products and select the topic you prefer by choosing from: Rates for smartphones, Rates for tablets, PCs and keys or ADSL and IperFibra.



Regardless of the choice made, in the new Web page that will later be shown to you, press the button We call you for free you see appearing in correspondence of the offer of interest.

Finally, type your phone number in the field Enter Phone present in the box that opened on the screen, answer any questions that may be asked (eg. Do you already have Vodafone ADSL? if you have chosen to be contacted by Vodafone by clicking on the section ADSL and IperFibra and then on the appropriate button on the right) and then press the button We call you for free or that one Send (the wording may be launched based on the offer selected).

If you can't find the button to let Vodafone contact you, you can also visit the dedicated Internet page of the service Click To Call, fill in the field below with your telephone number, indicate the time slot in which you prefer to be called by selecting the correct option from the relevant drop-down menu and press the button We call you for free.



Once this is done, within a few moments you will be contacted by Vodafone at the previous telephone number indicated and you can proceed with the activation of the chosen offer or with the one that the manager will propose to you as a new customer.

System for existing customers

If, on the other hand, you are already a customer of the famous manager and still want to be contacted by the latter to receive dedicated offers, to activate one that you have already "spotted" or to receive specific information about it, you must first access the area do-it-yourself attached to the Vodafone website with your credentials. To succeed, visit the home page of the operator's site, move the cursor to the button do-it-yourself which is at the top right, click on Log in and enter the login data you are asked for and then click on the button again Log in. If you are not registered yet, instead of clicking on the button Log inpiggy back his Subscribe and follow the simple guided procedure that is proposed to you.

Once logged into your personal online area, locate the section Need help? present in the lower left part of the displayed Web page, click on the link Dedicated support che trovi in ​​corrispondenza della voce SMART service and, in the new window you see appear, select Information on new offers or in any case the reason you think is more appropriate from the drop-down menu. Indicate the topic of your interest (eg. How can I add minutes and SMS to my offer?) from the second drop-down menu and then click on the button Book the call (if available, it depends on what was previously selected from the relevant menus).


Finally, make sure that the number shown on the screen is yours, specific day and time slot in which you would prefer to be called by Vodafone and press the button Send to confirm the choice made. You will then be contacted by the operator's customer service as indicated by you.


Please note: The system to be counted by Vodafone for offers that I have just reported to you is valid only for customers who already have an operator's Smart plan active. More precisely, the supported offers (with relative variants and declinations) are: Vodafone UNLIMITED, Summer Smart 500, Smart 350 Limited Edition, Vodafone Special, Smart 100, Smart 100+, Smart 500, Smart 200, Smart 200 New, Smart 350, Smart 200+, Smart 250, Vodafone Square Smart, Smart Zero Limits and Mobile Internet. For more details, you can refer to the specific information web page in the area dedicated to support on the Vodafone website.

If you want, you can also do the same fromapp My Vodafone, the official application of the operator through which it is possible to keep under control all the details concerning your numbering, add further services, deactivate them and / or contact customer service. The application is available for iOS, for Android and for Windows Mobile.

To use it, download, install and start the app (if you haven't already done so, of course) then press the button Menu top right, stage up Assistance and support, Choose Ask TOBi, type Operator in the appropriate field at the bottom and press the red button on the side and then step up Book a call.


Then stop on Continue in response to the warning that appears on the screen, check that the telephone number entered in the appropriate field on the next screen is the correct one (and if not, modify it), indicate the day and time slot in which you would like to be contacted and then stop on We call you for free.

Contact Vodafone for offers

As I told you at the beginning of the article, in addition to explaining how to be contacted by Vodafone for offers, I would like to indicate you, for completeness of information or in any case if the methods described above do not prove to be effective, how to proceed in order to put yourself in contact with the manager. telephone. Based on what your needs and preferences are, you can act either phone that through social networks as well as through theWhatsapp official of the manager. To find out more, keep reading.


Telephone customer service

Do you want to contact Vodafone yourself by phone? Then dial the number 190 on dialer (the numeric keypad) of your smartphone and start the call by pressing the appropriate key (usually it is the one with the green handset). When you hear the recorded voice, listen carefully to the instructions given to you and type the appropriate key combination to be able to speak to customer service.

At the time of writing, as far as the mobile line is concerned, the combination you need to use to speak to an operator is 1-4-4 to request technical assistance or 1-5  to block a lost / stolen SIM.

Generally speaking, the options you have to choose are the one to access the assistance services for mobile telephony (currently referring to button 1) and the one to request assistance from a consultant (which you can currently obtain by pressing the button 4) or the one to request the SIM blocking of a stolen or lost phone (which at present you can request by pressing the button 5 and typing the number of the lost SIM).

As for the fixed Vodafone line, if you are calling from a mobile phone to a call started, you can get in touch with Vodafone customer service by pressing the key 2 and typing your phone number followed by the symbol # (hashtag). If, on the other hand, you are calling from your landline number, you can request to speak to a consultant simply by pressing the button 2, the one for receive assistance. In this case, you do not need to type in the phone number as the one from which you know they are calling will be taken into account directly. Once that's done, listen to the welcome message and hit the button 1 or the button 3.

However, keep in mind the fact that the combination of keys to be pressed may be subject to variations so, if you want some advice, in order to avoid annoying and useless waste of time, always listen to the instructions of the guide voice before pressing this or that. another key in order to be sure to press the correct combination of buttons each time to be able to speak to a Vodafone operator without getting lost in the “meanders” of telephone customer service.

Either way, you have to choose if request information on the rates available to switch to Vodafone (which at the time of writing corresponds to  key 1), whether to access the services of assistance for Vodafone mobile network customers or whether to access the services of assistance for Vodafone fixed network customers (which currently corresponding to button 3).

The number 190 is active 24 hours a day and 24 days a week but the technical assistance staff are available only from 7:7 to 8:00. At other times, the telephone customer service is only available to forward requests relating to the blocking of lost or stolen SIM cards or for charging problems. The call is free.

Social network

As well as as I indicated in the previous lines, you can also contact Vodafone to activate specific offers or to receive information about it through social networks, either via Facebook that through Twitter.

In the first case, all you have to do is connect to the official fanpage of the operator and press the button to send a message located at the top right. Once this is done, you can start a private conversation with Vodafone using the appropriate chat window (or the screen, if you are working on a mobile phone) that you will see appear.

So write a short message in which you indicate your phone number and explain what your needs are that prompted you to contact support. Within a short time you will receive an answer via chat from the operator or you will be directly called back to the telephone number you provided.

As for Twitter, you can put in contact with Vodafone by starting the composition of a new tweet to be sent to @VodafoneIT (the official Vodafone city account) and briefly expressing your needs and / or your questions. At the end of the message, also enter the hashtag # tw190, publish the tweet and you will see that within a short time you will be contacted by an operator.

Please note that in the re-contact you may also be asked to provide personal information, such as your telephone number or your data. In this case, please do not make this information public but provide it to Vodafone via private messages, via DM. In any case, don't worry, Vodafone itself will show you how to proceed if necessary.

Both in the case of Facebook and Twitter, the service is completely free and is active every day from 8:00 to 22:00. This does not take away from the fact that you can write to Vodafone at any time but you will receive an answer only in the time slot in question.

My Vodafone App

You can also contact Vodafone via the chat service attached to the aforementioned official application of the manager. To do this, press the button Menu at the top right of the app screen, click on Assistance and support, Choose Ask TOBi, type Operator in the appropriate field at the bottom and press the red side button then choose Chat with an expert.

At this point, stop on Continue to confirm your intentions, choose if you also want to receive an email with the transcript of the conversation and then press the Enter chat button.

In a short time you will finally be able to start chatting with a Vodafone consultant in the chat screen that you will later see appear. You can type your messages using the box below and send them by pressing the red side button. At the end of the conversation, step on the voice End chat at the top left and confirm your willingness to stop the chat session.

How to be contacted by Vodafone for offers


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