How to contact app IO

Preliminary information

Before getting to the heart of this tutorial and explain yourself in detail how to contact app IO, let me give you some preliminary information in this regard.

First, if your intention is contact app IO by phone, I am sorry to tell you that, at least at the time of writing this guide, it is not possible to do this. You must know, in fact, that the only option available to speak with an IO operator is to open a report through the appropriate section available exclusively in the IO app for Android and iPhone devices.

Furthermore, I would like to underline that although it is possible to send a message at any time, the IO assistance service is available from Monday to Friday from 08.00 to 20.00, while on Saturdays, Sundays and holidays it is active from 08.00 to 13.00. Having clarified this, let's see how to proceed.

How to contact IO app support

All you need to do to contact IO app support is to start the app in question, access the section I help you and press the button to open a new report.

To proceed, take your smartphone or tablet, start the IO app by tapping its icon (the white “I” written on a blue background) present on the home screen or in the app drawer and press the button ?, top right.

In the new screen that appears, locate the section Do you need help?, fai tap sul pulsating Write to the IO team and select one of the available options (Cashback, Access via SPID, Access via CIE, Holiday bonus e Pagamento pagoPA) depending on the problem encountered.

If the problem is related to one of the features available within the app, I recommend that you log in with your credentials so that you can also attach a screenshot or video of the problem encountered to your report.

In this case, tap on the option of your interest between Sign in with SPID, to log in with your digital identity, e Log in with CIE, if you want to log in with your electronic identity card, and follow the instructions shown on the screen to enter the IO app.

At this point, press the button ?, to access the section I help you, award-winning Write to the IO team and, in the new screen that appears, put the check mark next to the option Share your social security number, in order to make it easier to solve the problem to get an answer and solve the reported problem as quickly as possible.

Fatto ciò, first prize Continue, select one of the available options (Cashback, Access via SPID, Access via CIE, Holiday bonus e Pagamento pagoPA) among those listed on the screen Ask a question and, if necessary, further specify the problem encountered.

For example, if you have encountered problems in inserting IBAN on the IO app relating to the State Cashback and would like to open a report in this regard, press the buttons Write to the IO team, choose whether to share your tax code, tap on the item Continue and choose your options Cashback e IBAN.

Now, regardless of the type of report you are opening, make sure yours email address is correct and enter the message to be sent in the appropriate field, explaining in detail the problem encountered and avoiding entering sensitive data.

At this point, if you have previously taken a screenshot of the screen where you encountered the problem, choose the option Select a file from the gallery and press on the photo you want to attach to the message. If, on the other hand, you want to take a screenshot in real time, tap on the option Take a picture from the screen, access the screen you want to "photograph" and press the icon of camera, at the bottom right, to take the screenshot and attach it to your message.

Alternatively, you can also perform a screen recording of the device in real time and, if you wish, you can simultaneously explain the problem by voice. To do this, select the option Make a screen recording and, when you are ready, click on the icon video camera, to start recording, and the microphone, to record your voice as well. Finally, click on the icon red square to stop recording and attach the video to your message.

After describing in detail the problem encountered and adding any attachments, press the icon of thepaper airplane, at the top right, to send your report. As soon as the IO team replies to your message, you will receive an email at the above address.

At this point, start the IO app again, tap on the icon of speech bubble located at the top right, to access the section conversations, and press on signal of your interest, to view the message sent and the response obtained. If necessary, enter a new message in the field Write your message and press pulsating Send, to continue the conversation.

Finally, you should know that a report is automatically closed in case of inactivity for more than 14 days from when it was opened. In case your intention is to reopen a past report to obtain additional information or add further details, click on the button ?, top right, and choose the option Reopen report.

In the new screen that appears, tap the conversazione you want to reopen, enter your message in the field Write your message, award-winning + to add any attachments and tap on the option Send, to send a new message and reopen an old report. Simple, right?

How to contact app IO

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