How to Recover PUK Code

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From we want to offer you all the necessary information so you can recover the PUK code on your cell phone, regardless of the tariff you have contracted with your company . If you want to know the whole process step by step, don't miss our post !

After turning your cell phone off and on, you were asked to type the PIN associated with your SIM, you didn't remember it and decided to go trial and error. However, if you are here now and you are reading these lines, it is clear to me that things have not gone exactly as you expected: after entering the wrong PIN three times in a row, access to the card has been blocked and now you have to enter another code, the PUK, to be able to continue using it. Obviously you don't remember the PUK either.

In desperation, you stood in front of your trusty computer, opened your browser and started searching the web hoping to find some helpful tips to deal with it. So you ended up here, in this article dedicated to how to recover the PUK code. am I wrong? No, here. Then I really hope I can help you.

With this tutorial of mine today I intend, in fact, to illustrate all the various and possible operations that can be done to try to recover the PUK code in case of forgetting or loss. In general, these are not difficult operations to perform but obviously you have to have a minimum of patience and a good dose of calm to get everything right. So what, would you like to try to get straight to the heart of the matter? Yes, great! So just concentrate on the information below and follow the step-by-step instructions I'm going to give you. All will be well in the end. Best of luck!

What is the PUK code?

Before I explain the steps you normally need to take to retrieve the PUK, I feel I should give you more information about the code in question, in case you don't know it, of course.

The PUK code, which stands for "Personal Unblocking Key", is an 8-digit code that must be entered to unlock cell phones and allow them to access the network again and completely after the PIN of the SIM card in use has been incorrectly entered more than 3 consecutive times.

This code is provided directly by the network operator and cannot be changed by the user. Therefore, knowing and remembering it may not be easy. With this in mind, knowing how to retrieve the PUK can be particularly useful in various circumstances.

Note also that if the PUK code is entered more than a certain number of times incorrectly, 10 to be exact, the SIM card is completely blocked and the only way to use the phone again is to replace the card. So... watch out!

What to Do to Recover the PUK Code

Now that you have clearer ideas about the "nature" of the PUK code, let's try to understand what operations can be performed to trace it. The most immediate and intuitive thing you can do is to take a look at the information in the sales package of your SIM card.

Secondly, you can contact your provider's customer service department or check if the code in question can be obtained by accessing your personal online area on the provider's website or the corresponding app for smartphones and tablets. Everything is explained in detail below.

The packaging of the SIM

As I told you, the first system that can allow you to retrieve the PUK code of your SIM card is to go find the sales package of your card and read the information on it.

More precisely, you should find the PUK code indicated under the PUK/PUK code, usually located on the back of the plastic card where the SIM card was inserted before you started using it. If you have not already done so in the past, before you can see the PUK code, you may need to remove the protective coating applied on the PUK code with a coin.

Operator Customer Service

If you cannot find the packaging of your SIM card, you can try to retrieve the PUK by contacting the customer service department of the SIM card provider and ask the operator you are talking to to provide you with this information.

If requested, also provide your personal details (e.g. tax code, reference SIM card phone number, tariff plan used and remaining credit on the card) and wait a few moments so that the operator you are talking to can make all the necessary checks and provide you with the desired information.

Depending on your needs and preferences, you can choose to contact the customer service of your telephone operator by phone (the classic call center) or by chat (using Facebook or Twitter. Below you will find some reference contacts of mobile operators:

  • TIM - You can contact TIM customer service phone number 119, while to talk via social network with an operator you can send a message to the official fan page available on Facebook or Twitter accounts @TIM4UAlessio, @TIM4UGiulia or @TIM4UStefano. For more details you can read my post on how to talk to a TIM operator.
  • Vodafone - You can contact Vodafone customer service by calling the number 190, while to talk via social network with an operator you can send a message to the official page on Facebook or to the Twitter account @VodafoneIT. For more details you can read my post on how to talk to a Vodafone operator.
  • Wind - You can contact Wind customer service by calling 155, while to talk through social networks with an operator you can send a message to the official page on Facebook or to the Twitter account @WindItalia. For more details you can read my post on how to talk to a wind operator.
  • Tre - You can contact Tre customer service by calling 133, while to talk through social networks with an operator you can send a message to the official page fan page on Facebook or to the Twitter account @Tre_Assistance . For more details you can read my tutorial on how to contact the operator Tre.

Note: Not all operators allow you to retrieve the PUK code through customer service. For example, when I write the article Vodafone allows it, while TIM does not. Anyway, try it does not cost anything.

Personal online area of the operator's website or application.

As mentioned in the previous lines, you can try to recover the PUK code also by accessing your personal online area attached to the website of your telephone operator through which you can manage directly via the Internet everything related to your numbering. The same can be done through the official application for smartphones and tablets made available by your operator to keep everything related to your card under control. As I write this article this operation can only be done with Vodafone and Wind.

If you have a Vodafone SIM card you can retrieve the PUK code by first going to the home page of the operator's website, bringing the cursor to the Do It Yourself button at the top, clicking the Login button in the menu that appears, typing your Vodafone account login details in the form that is displayed and clicking Login again. On the new web page that you will see later you will have to click on the item View PUK and SIM expiration date found in the Your SIM section and then click on View PUK CODE. Once this is done, a menu will open and you will see the PUK code of your SIM card: you will find the PUK code of your Vodafone card.

From the app, available for Android, iOS and Windows Mobile, you have to start the latter and press the Menu button (the one with the three horizontal lines) located in the upper right corner. Then you have to select the Assistance and Support item from the menu that opens and you have to press on Your SIM card. On the screen that will then show you step by step in View PUKand under the heading THE PUK CODE of your SIM is: you will find indicated the PUK of your card.

If instead you have a wind SIM, to view the PUK code by accessing your personal area online you must first go to the home page of the operator's website, click on the Menu button at the top right, then on the Enter button and type your login data in the empty fields that are displayed, after which you must click on the Login button. On the web page you will see later select the numbering of the phone line of interest and then click on Retrieve your SIM PUK.

If you are using the operator's app, available for Android, iOS and Windows Mobile, you must start the latter, select the phone line and then tap on Line Info to see the code immediately.

What to do after retrieving the PUK code

If your need was to unlock the SIM card because you had typed more than three times the wrong PIN, after having recovered the PUK just type **05*PUK*NuovoPIN# on your cell phone taking care to replace at the end the PUK of the PUK code of the SIM you just recovered and at the end NuovoPIN the new PIN code you want to associate to your card. Once this is done, you can finally go back to using your SIM as you always did before the lock.

In any case, to avoid similar problems in the future, I suggest you make a note of the PUK code you just recovered and keep it in a safe place, but at the same time it is easy to remember so you can retrieve it without problems in case you need it again. ok?

In case of problems

You followed my instructions but there was no way to recover your card's PUK and you are thinking of throwing in the towel for good? Never! To cope with this there is still one last solution you can refer to: request SIM replacement.

However, when doing so, please note that you will not be able to trace the PUK of your current card, but you will be provided with a new SIM with the same number as the old one and with the same residual credit to which a new code will be associated. In short, extreme evils, extreme remedies! The operation is not free (it usually costs 10 euros).

To do this, you have to go in person to one of the many centers of your manager scattered throughout Italy and ask the person you are going to deal with to replace the SIM card. If you do not know where is the store of your nearest operator, you can visit this page in the case of TIM, this one in the case of Vodafone, this one if you have a Wind SIM and this one if your operator is Three.

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