How to contact Google Maps

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How to contact Google Maps city

If you need contact Google Maps city to request assistance regarding the use of the service or to report malfunctions / abuses, proceed with reading the information contained in this chapter. I'll explain how to get in touch with the support team through the official Google forums, through the sites of the online search giant and, finally, through Twitter.

Google Forum

One of the best ways to contact the Google Maps city team is to use the dedicated section of the Google official forum: in it, in fact, you will find a large space dedicated to the community, through which you can submit your questions and receive answers from the dedicated team. It also contains a wealth of “pre-packaged” support pages and a comprehensive section on the most common questions



To use it, connected to the main page of the Google help, click on the button Maps and, as a first attempt, use the page that is proposed to you to search for the solution to your problem (or answers to your questions): you can browse the list of most read articles, access the thematic tutorials (With art. Searches on Maps, Map exploration, bug fixes and feedback, and so on) by clicking on the relevant sections, or using the bar di search in alto to search for the topic of your interest using a keyword or phrase.

To access the Google Maps discussion forums and, therefore, have the opportunity to speak directly with a member of the support team, click on the tab instead Community placed at the top of the page: by doing so, you will have access to a series of themed discussions ready to consult, enclosed in convenient categories. If you wish, you can also ask a question relating to the discussion you are reading: to do so, click on the item Add an answer next to the discussion and use the box that appears to write your message. When you are done, click on the button Public, to publish it.



If you do not find the most appropriate discussion for your case, click on the link Ask a question located at the bottom of the page and, after logging in to your Google account, fill out the form that is proposed to you: type the question you want to ask (eg. how do i download offline maps?) in the field My questionclick on your button Continue, indicates the category of the problem (ad es. directions and Navigator) using the appropriate drop-down menu and, if you wish, specify yours platform reference (Android, iOS, Windows, macOS, Linux, Chrome OS, and so on) and select the item Google Maps in the drop-down menu My problem it concerns.

After clicking the button again Continue, describe in detail your question (procedures already tested, precise problems, unexpected behavior and so on) by entering some text in the appropriate field and, if you wish, attach file or screenshot by clicking on the button in the shape of clip placed in the lower part of the box. Finally, put the check mark next to the item Sign up , exceeds the security control by checking the box I'm not a robot and click on the button Public to submit your question: if you receive an answer, an email will automatically be sent to the address of your interest on the account with which you are logged in.

Note: keep in mind that the questions asked in this way can be seen by anyone who visits the Google forum; consequentially, do not include sensitive information in the application on your person or on your Google account (phone numbers, personal data, locations, and so on) and pay close attention to the images or screenshots to send.


Twitter support

You are an active user of Twitter and do you love to "chirp" with social network users? Then you'll be pleased to know that you can contact Google Maps (or rather, the Google support team) using this very tool. To do so, connect to the @ Googlecittà page (it is a verified account) and press the button Follow to immediately become his follower.


Next, use the button Send Tweet to send a message to the support team and, using the box that appears, briefly describe the problem for which you wish to request support, or specify the question you cannot find an answer to. To make the support team's work even easier, add the hashtag to your message #gHelp.

Once the tweet has been sent, Google will reply to you as soon as possible: unfortunately I cannot tell you, a priori, the timing with which this should happen, but generally the requests are "processed" after a few hours. Again, take care of do not enter confidential information in the assistance tweet, as the latter is publicly visible to anyone.

How do you say? This method of contact interests you, but at the moment you are not subscribed to the social network and, moreover, you do not have the faintest idea how to use it? No problem: freely consult my guide dedicated to subscribing to Twitter and my specific tutorial on the functioning of the social network. I'm sure you will find all the information you need!

Google sites

At the time of writing this guide, you can get help on Google Maps, through i Google sites, only in two cases: if you have a subscription to Google One, that is the plan - with prices starting from € 1,99 / month - which allows you to obtain additional storage space on Google Drive (as well as receive numerous other benefits related to your account, such as dedicated technical assistance), or if you administer a corporate G Suite account.


If you are a subscriber to Google One, you can contact the Google team in several ways: via e-mail (24 hours a day, 7 days a week), via phone (Monday to Friday, 09:00 to 17:00) or through live chat (Monday to Friday, 09:00 to 17:00). How? I'll explain it to you right away. If you are using a computer, go to the support page dedicated to Google One subscribers and click on the option that best suits your case: phone, to see the number to dial; chat, to open a chat window with a member of the support team (usually within minutes of the request) or e-mail, to access a specific contact form.


If, on the other hand, you have the Google One app for Android (at the moment, an iOS app is not yet available), launch it, tap on the tab Quick and select the support mode that is most congenial to you. Again, you can choose between phone, chat ed e-mail. How do you say? Are you interested in this solution, but not yet a Google One subscriber? In this case, I invite you to read carefully the in-depth article that I dedicated to the service, in which I have provided you with the most important details on the service and I have explained to you in detail the procedure to follow to subscribe. .

If you were an account administrator GSuiteinstead, connected to this website, choose the assistance method you prefer (telephone, via email via chat) and follow the instructions provided on the screen to get in touch with a Google operator, to whom you can explain your problem. For more information about GSuite, I suggest you take a look at the description page of the service.

How to contact Google Maps by phone

Without a doubt, the most "classic" way to contact Google Maps is to refer toGoogle city phone supportby calling the number from your landline or mobile phone 02.36618300, available Monday to Friday from 08:00 to 17:00. The cost of the service is that of one national call, charged according to the plan active on the phone number used: if, for example, you have an offer that includes calls to landlines, you will not pay anything.

Once the call has started, you should be able to hear, after a few seconds, a guide voice that will indicate the keys to press to speak to an operator, depending on the service for which you are requesting assistance (in this case, Google Maps): first of all , press the button to get support in city, then press the key to access support for other Google services, therefore, press the button to access the section relating to Google Maps/Google Earth.

Keep in mind that the combination of keys to use to get help for Google Maps may change at any time: in order to avoid wasting precious time, therefore, be sure to follow the instructions of the guide voice to know the right steps to follow. However, if everything went smoothly, you should receive, within a few minutes, an answer from the first available "human" operator.

How to contact Google Maps


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