How to contact Enel Energia

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Alejandra Rangel
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Contact Enel Energia by phone

The simplest solution for contact Enel Energia is to call the toll-free number that the famous city company makes available to all customers and those who need information relating to the services offered.

To contact Enel Energia, then take your landline or smartphone, dial the number 800.900.860 and start the call. After listening to the welcome message and the privacy communications, wait online and follow the instructions of the recorded voice. If the number from which you are calling is not yet present in Enel's archives, it will be registered automatically: to avoid this, listen to the recorded message and press the button 0.



Now, if you are not an Enel customer, press the button 1 to speak with a consultant, receive information on offers and, if necessary, proceed with activation. If, on the other hand, you are already an Enel customer, to speak with a consultant, press one of the keys indicated by the guide item according to your needs, followed by your customer code (which you can find in the Enel bill): 2 for electricity and gas supplies for the home, Rai license fee and new activations; 3 for electricity and gas supplies for professionals and businesses; 4 for assistance on the Enel Premia program or the Enel Tutto OK maintenance service e 5 for self-reading.

You need to know the toll free number 800.900.860 it is active every day from 07.00 to 22.00. The call is free from both landlines and mobile phones. For calls from abroad, however, the number to be dialed is prefix 0664511012.

Alternatively, if you are an Enel Energia customer and want to communicate the self-reading, you can call the dedicated number 800.900.837. After listening to the welcome message, wait on the line for your call to be taken over by an Enel employee. This service is also available in the reserved area of ​​the city company's official website and through the Enel Energia app for Android and iOS devices.



Be called by Enel Energia

If you are not yet an Enel customer and are interested in learning about the city company's offer with the help of a real person, be called by Enel Energia is the solution that best suits your needs. By doing so, you will be able to book a call and be contacted by a commercial consultant.

To proceed, connected to the official Enel website, click on the option Choose offer at the bottom, make sure the tab is selected Call me for free and enter, in the field Telephone, the telephone number on which you wish to be called. Press the button Call me for free to book the call: the message We have taken care of your request. One of our experts will call you as soon as possible will confirm the booking and in a few minutes you will receive a call from an Enel consultant.

Contact Enel Energia via chat

Both Enel customers and users who do not yet have a contract with the well-known company for the supply of electricity and gas can contact Enel Energia via chat by connecting to the official website of the city company.

If you think chat is the solution that best suits your needs, connected to the official Enel website, click on the option Choose offer present at the bottom right, select the item Live chat and wait for the connection with an Enel operator. Then type your message in the field Type here and hit Enter and press the button Submit keypad to send the message and start communication. You must know that, in case of need, you can also share your screen with the Enel employee by clicking on the option Share screen e clicking on your button Yes.



If, on the other hand, you are already an Enel customer and would like to receive assistance via chat, click on thelittle man at the top right, enter your login details in the fields Email e Password and push button on the pulsating Log in. If you have not yet registered on the Enel website, click on the button Subscribe, choose one of the available options from Private e Companies and push button on the pulsating Continue. On the newly opened page, enter your details in the fields Email address, Password, Your name, Last name e Tax Code, put the check mark next to the items Accept, I have read e I'm not a robot and push button on the pulsating Register in the reserved area. Within moments, you will receive an email containing a confirmation link - click on it to verify your email address.

On the newly opened page, enter yours telephone number in the appropriate field to receive a OTP code useful for further verifying your identity. After receiving the SMS containing the verification code, enter it in the field OTP code and push button on the pulsating Verify number. Finally, enter the data relating to your home and press the buttons Continue e Confirmation but I will complete the registration.

After logging into your account, click on the entry Do you need help? present at the bottom right, select the option Click here, choose the topic of your interest (Bill, Payments, Contract, Website, Generic info etc.) and presses the button Start chat to get in touch with an Enel employee. The chat service is available every day from 08.00 to 23.00.



Contact Enel Energia online

Customers who need to send documentation or users who intend to send a message, can contact Enel Energia online by filling out a special contact form available on the city company's website.

If you are one of these and want to send a file, connected to the Enel Energia website, click on thelittle man at the top right and log in to your account by entering your login credentials in the fields Email e Password. Now, click on the entry Upload documents present at the top right, presses the button Continue and choose whether to upload the file from your computer by pressing the button Select, or whether to access a cloud storage service (dropbox e Google Drive) to choose the file to upload. Before proceeding, you should know that it is possible to send files in PDF or JPG format and up to 10 MB. Press the button Confirm sending And that's it.

If, on the other hand, you want to send a simple message (function also available for non-customers), connected to the appropriate section of the Enel Energia website, press the button Send a message, enter your data in the fields Your name, Last name, Mobile phone, Email address e VAT tax code, specify if you are an Enel Energia customer or not and, if so, enter yours client code in the appropriate field.

Then type the subject of your request in the field Topic and write yours message in the appropriate field, then indicate if you also want to enter attachments, put the check mark next to the item Accept to accept the privacy policy and press the button Continue to send the message.

Contact Enel Energia via social networks

As mentioned above, it is possible too contact Enel Energia through social networks. The service is available on both Facebook and Twitter and is active every day (excluding national holidays) from 09.00 to 21.00.

If you have an account Facebook, connected to the official page of Enel Energia, presses the button Send a message (the icon of a lightning bolt inside a speech bubble from smartphones and tablets), press on the item Start and push button on the pulsating I have read. Now, enter your message in the field Type a message (in the field Aa if you are using the Facebook app for Android and iOS devices) and presses the button Submit.

If you prefer to get in touch with Enel using Twitter, you can write to @EnelEnergiaHelp. On the account screen in question, press the button Send tweets, insertion il tuo message in the appropriate field (at this stage do not enter personal information or your phone number) and press the button Tweet to send the message. Then wait for an answer from an Enel operator and, at that point, you can provide further details by sending a private message.

How to contact Enel Energia


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