How to contact Uber Eats

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Alejandra Rangel
@alejandrarangel
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Preliminary information

Since you wonder how to contact Uber Eats, I must first provide you with some preliminary useful information in this regard.

First, if you are wondering how to contact Uber Eats by phone, you should know that it is not possible to contact the customer service of the famous company by telephone. In the event that you have any problems with the order placed through the platform in question, it is therefore necessary to contact the restaurant or the place from which the order was placed, looking for the relevant telephone number on the Internet. (in this regard, my guide on how to find phone numbers may be useful).



Alternatively, after placing your order, you can get in touch by phone (via the icon handset) or via SMS (using the key Send SMS) with the deliveryman in charge of making the delivery, acting through the section Orders> Track of the app, which is dedicated to real-time monitoring of the order placed.

In case you need further assistance, you can then consult the appropriate section dedicated to the Uber Eats FAQ, which is accessible through the official app of the service for Android and iOS / iPadOS or through the official website of Uber Eats.

Additionally, you can contact Uber Eats support via the company's official profiles at Facebook e Twitter. For more details on how to proceed in all the cases mentioned, keep reading: I'll give you all the details about it in the next chapters.

How to get Uber Eats support

To receive assistance from Uber Eats it is possible, as anticipated, to contact the FAQ section set up by the service, with the answers to the most frequently asked questions. To find out how to consult it from smartphones, tablets and computers, refer to the instructions below.



Give Android and iOS

To receive assistance from Uber Eats from smartphones and tablets, you must use theapp Uber Eats to Android (downloadable from the Play Store or from alternative stores) or for iOS / iPadOS (downloadable from the App Store). Therefore, start it on your device, by pressing on its icon located on the home screen and / or in the applications menu. Once this is done, press on the voices Account e Quick. At this point, press on one of the items that are shown to you, to view all the sections relating to assistance.

Specifically, through the voice Assistance with an order you can send a report to Uber Eats in case of any security problems with the order or with the delivery man; pressing on the item Accounts and payments you can view information about your account settings and payment; pressing on Delivery and collection guide you can read the information relating to the functioning of the food delivery service; finally, through the section Assistance with an order to be collected you can view the answer to the most frequently asked questions related to orders.

From PC

If you prefer to act from PC, you can use the official Uber Eats website and view the answers to the most frequently asked questions asked by customers of the service, or you can send a request for assistance through the section dedicated to reports of any safety problems, with the order or with the delivery man.


Therefore, to get started, log in to your account via the food delivery platform site; then click on the icon menu located in the upper left corner and click on the item Quick.

At this point, refer to the sections that are shown to you to find a solution to the problems you have encountered. Press, therefore, on the item Assistance with an order to receive assistance on an order in progress, a previous order, report any food safety problems or to report problems relating to the delivery man who made the delivery.


If, on the other hand, you encounter problems with your account, please refer to the FAQ in the section Accounts and payments, in which all the information necessary for solving the most common problems is indicated. By pressing on the wording Delivery and collection guide, on the other hand, you can read all the information relating to the food delivery service. Finally, for information relating toAssistance with an order to be collected, you can refer to the information contained in the section of the same name, which contains all the answers to the most frequently asked questions.

Contact Uber Eats customer support

Another solution that you can implement you ask yourself how to contact Uber Eats city, is the one that concerns the possibility of contacting the customer support service through social networks: we see, in the following lines, how to contact Uber Eats customer support through Facebook e Twitter.


Facebook

To contact Uber Eats via Facebook go to the official Facebook page of the food delivery company: visit, then, the latter and press the button Message (from Web) or onfacebook messenger icon (from smartphones and tablets), to chat privately with the company, by sending a message with the request for assistance, using the appropriate text field of the Facebook chat. Read more here.

Customer support may not be provided directly through Facebook, but you may receive a response with directions on how to request assistance or more targeted information on how to contact customer support.


Twitter

The account Twitter Uber Eats official does not allow you to send private messages to be able to contact the company directly in order to receive a support request.

However, through Twitter, you can tweet and mention the account @UberEats, to ask in English, for more information on the possibilities relating to contacting customer support.

Therefore, in the text field dedicated to writing a new tweet, type the text of the message followed or anticipated by @UberEats, to inquire about how you can get in touch with Uber Eats customer service. I recommend, since this is a message visible to all, do not enter personal information such as your phone number or your credit card details.

How to contact Uber Eats


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