Number to call GSE
The prima soluzione che puoi prendere in considerazione per call GSE is to dial the toll-free number dedicated to general information, available from Monday to Friday from 09.00 to 18.00. The call is free from a landline.
To proceed, dial the number 800.16.16.16 and start the call. After having listened to the welcome message and the privacy policy, carefully follow the instructions of the voice guide and press the button relating to the option of your interest: 1 to request the access credentials to the GSE customer area or the correction of personal data; 2 for information on the thermal account; 3 on behalf of energy; 4 for dedicated collection and exchange on site; 5 for electric FAR, green certificates, GRIN tariffs and guarantee of origin; 6 for white certificates or with high-yield generation; 7 for biomethane and biofuels e 8 for information on anti-mafia documentation.
Remember that the combination you press may change at any time, so listen carefully to the prompts of the recorded voice. Once you have made your choice, all you have to do is stay on hold and wait for the availability of a GSE operator who will answer all your questions.
It will be useful to know that in order to obtain dedicated support or to obtain information relating to a practice or a specific payment, it is necessary to register on the official GSE website and open a report, with the possibility of booking a call from an operator.
How to be called by GSE
As mentioned in the previous lines, to get support you need to access the GSE customer area and open a report. At this juncture, there is also the possibility of be called by a GSE operator.
If you think this is the solution that best suits your needs, connected to the official GSE website, click on the item Log in, at the top right, enter the data associated with your account in the fields Enter your User ID e Enter your Password and press pulsating Log in, to login.
If, on the other hand, you have not yet registered on the GSE website, select the option Subscribe, read what is reported in the box Privacy disclaimer and click on the button Continue. On the newly opened page, enter the required data in the fields Your name, Last name, Tax code, Mobile phone ed Email, place a check mark next to the option Accept, to accept the conditions of use of the GSE portal, and put the check mark next to the item I'm not a robot, to verify your identity.
Then click on the button Confirmation, check that the data shown on the screen are correct and press the button again Confirmation. At this point, access your inbox, locate the email sent by GSE and click on the button Complete registration present in it, to activate your account and complete the registration.
Then create a password to access your personal area by entering it in the fields New password e Confirm password, put the check mark next to the item Accept and click on the button Continue, to view and annotate yours user ID (corresponds to your tax code) which, together with the password created above, you will need to access your personal area.
After logging into the GSE customer area with the credentials associated with your account, select the option Support, indicate the service for which you are requesting assistance, by selecting one of the available options among Energy bill, Customer area access, Exchange on the spot, Thermal account, Dedicated collection, Own Consumption, MPE etc., and specify a topic, which varies according to the service previously chosen (e.g. if you are requesting support for your energy account, select one of the available options among Contract, Payments, Dispatching, Technical interventions etc.).
Now, enter thesubject of the report in the appropriate field, click on the button Confirmation and, in the new open page, enter the required data in the fields Operator e Description (with your request). Then put the check mark next to the options I have read the information and agree to the processing of my personal data e I'm not a robot, locate the item How do you prefer to be contacted?, award-winning Telephone and check that the phone number shown on the screen is the one on which you intend to be called. Then click on the button Confirmation And that's it. As soon as available, you will be contacted by telephone by a GSE operator.
In the event that you have not associated a telephone number with your account, or if the number on which you intend to be contacted is different from that indicated during registration, click on your name, at the top right, select the option Profile from the menu that opens and, in the new screen that appears, choose the option User profile.
Then locate the section Contact Informationclick on your button +, enter your mobile number in the fields Enter mobile e Mobile confirmation and press pulsating Confirmation. Finally, click on the option Certify mobile visible in proximity from the entry State, enter the verification code that was sent to you via SMS in the field Security code and press pulsating Confirmation, to verify the phone number and associate it with your GSE account.
Other ways to contact GSE
In addition to telephone assistance, you should know that GSE has made additional contact channels available, both to obtain preliminary information relating to the services offered and to request support. Which ones are they? I'll tell you right away!
By email
To request support by email, connected to the official website of GSE, click on the button Log in, at the top right, and enter the credentials associated with your account and press the button Log in, to access your personal area.
Adesso, clicca sull'opzione Support, select the service of your interest (Energy bill, Customer area access, Exchange on the spot, Thermal account etc.), specify the reason for your request, choosing one of the available options (eg. Payments, Contract, Preliminary information etc.), enter theobject in the ready field and the pulsating prize Confirmation.
In the new screen that appears, specify yours operator energy through the appropriate drop-down menu, enter the eventual number of practice you refer to in the field Practice number and enter the description of your report in the field Description. If you need to, you can also attach any documents or images by clicking on the option Add attachments.
At this point, put the check marks required to accept the privacy policy and verify your identity, and press the button Email, to send your request by email. By clicking on the option Your recommendations, at the top, you can view all your reports and their status (Work in Progress, Waiting for your intervention e He closed).
Finally, I would like to point out that you can also contact GSE by PEC by sending an email to the address gsespa@pec.gse.com.
Via Twitter
GSE is also present on Twitter and allows you to send messages both for assistance and for more information on specific services.
To do this, start the Twitter app for Android and iPhone / iPad devices or connect to the official website of the social network, access the official @GSErinnovabili profile and press the button to send a new Tweet. At this point, enter yours message in the ready field and the pulsating prize Tweet, to send a public message.
As soon as a GSE operator takes care of your request, you can continue the conversation privately and provide further details requested, such as your energy account number, the case number you are referring to and all the data necessary to obtain assistance. .
How to call GSE
