How to Recover Vodafone PUKs

Have you typed in your Vodafone SIM card PIN more than three times in a row and a warning appears on your smartphone display indicating that access to the card has been blocked and that you need to enter the PUK in order to continue using it? Well, what's the problem? Digit it and you'll see that everything will be solved in no time. I beg your pardon? You perfectly agree with me but you don't have the slightest idea what this PUK is and, above all, how to find it? No problem, I can explain everything with this guide of mine on how to recover Vodafone PUKs.


First, let's clear our minds about the PUK. It is a code - whose name stands for "Personal Unblocking Key" - which consists of eight digits and is provided directly by the network operator. It differs from the PIN code because it cannot be changed by the user. Therefore, unless you have a specific need to use it, the PUK may remain unknown forever.

Now that you finally have a clearer idea of what to do, if you really want to find out how to proceed in order to retrieve PUK Vodafone, I suggest you take a few minutes off, make yourself comfortable and focus on the directions below. Don't worry, it's all very simple, much more than you can imagine.

What to do to recover Vodafone's PUK

SIM packaging


The first and most immediate system that can allow you to retrieve Vodafone PUK Vodafone is to find the packaging of your SIM card and read the information on its plastic card.

You can find this information under PUK Code, generally placed on the back of the plastic card where the SIM card was placed, and if you haven't already done so, you may need to remove with a coin the layer of protective paint applied on the code.


Do-it-yourself online area


If you have lost or are unable to find the sales package of your SIM card, you can retrieve Vodafone PUK by accessing the DIY area of the operator's website, i.e. the personal customer area of the Vodafone portal through which you can manage all your numbering directly online.

To do this, first connect to Vodafone.it by clicking here. Once the Vodafone website page is displayed, press the green Sign in button at the top right and enter the login details for your Vodafone account by completing the Insert username and Insert password fields. Then press the Login button. If you don't have your login details for the Do-it-yourself area of the Vodafone website because you haven't registered yet, you can easily remedy this by pressing the black Register button instead of the Login button, filling in the fields displayed with the required data and following the simple wizard shown on the screen.

Wait until you are shown your personal area on Vodafone.it and then click on View PUK and SIM expiration date located in the Your SIM section and click on View PUK CODE. Once this has been done, a menu will open containing a box marked The PUK CODE of your SIM card is: below which you will find the PUK code of your Vodafone card.

Telephone customer service


Another valid solution to recover PUK Vodafone is to contact the customer service of the operator. Then grab your smartphone, type the number 190 on the keypad and press the button to start a call.


Once the call has started, you will be asked to choose between mobile and fixed or ADSL telephony. Then press the 1 button. Proceed by listening to the instructions of the automatic service, then press button 5, the one relating to the service section of the 190. Then press the Info and assistance button, which is usually 6, and proceed confirming your wish to speak to an operator by pressing button 2.

Please try to respect the automatic service times and do not rush. Otherwise, your commands may not be recognised correctly and you may find yourself having to repeat the procedure I have just indicated several times. 

At this point, you should finally be able to get in touch with the manager's customer service department. Once you get a reply from an operator, tell them that you need to retrieve PUK Vodafone, provide all the information about both your SIM and your person and wait a few moments for the desired information to be provided!

You can call Vodafone customer service and get in touch with an operator every day but only and exclusively between 8:00 and 22:00. During the night, the number 190 remains accessible only for the SIM lock service by an operator, in case of theft or loss.

Social care



Do you find telephone customer service too "cumbersome" and instead of making a phone call would you prefer to contact the service provider to retrieve PUK Vodafone via computer, smartphone or tablet? Then why don't you go to the company's social channels and ask for a call back? You'll find out how to do it right here. 

  • On Facebook, simply send a private message to the official Vodafone IT page specifying your need in detail.
  • On Twitter, you can quote your @VodafoneIT account at the beginning of a message and use the hashtag #tw190 to call Vodafone support attention and wait for the operator to contact you to communicate in private, via direct message.

Both on Facebook and Twitter, Vodafone's social workers generally answer from Monday to Friday from 9.00am to 9.00pm and on Saturday from 10.00am to 6.00pm.

What to do after retrieving the PUK


After you have managed to retrieve PUK Vodafone, if your need was to unlock your SIM card because you had typed the wrong PIN more than three times, type in the string **05*PUK*NewPIN# on your mobile phone taking care to replace the PUK code of the Vodafone card you have just retrieved and the new PIN code you intend to associate with your SIM with NuovoPIN. Once this is done, you will be able to continue to use your card in the same way you always did before the lock.

Anyway, after retrieving PUK Vodafone I suggest you to write it down in a safe but at the same time easy to remember place so that you can access it without problems in case you need it again.

What to do in case of problems


Despite following my instructions, you were unable to retrieve Vodafone PUK Vodafone? In this case, you can still make up for it by requesting a replacement SIM card. Doing so, however, it is good that you keep this in mind, you will not be able to trace the PUK of your current SIM but you will be provided with a new card with the same number as the previous one and with the same residual credit to which a new code will be associated. The operation has a cost of 10.00 euros.

To do this, go in person to one of the many Vodafone stores scattered throughout the territory and ask the person in charge to replace the SIM. 



Audio Video How to Recover Vodafone PUKs
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