How to recover the Vodafone PUK

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From ForDataRecovery, we want to give you Information on How to Recover Vodafone PUK. To recover the SIM Card data or PIN of your Vodafone Phone, stay to read the post and you will discover how to unlock your mobile.

How to Get PUK Code

You have typed the PIN of your Vodafone SIM card more than three times in a row and the screen of your smartphone shows that access to your card has been blocked and you need to enter your PUK to continue using it? What is the problem? Write it down and you will see that in no time everything will be solved. sorry? You perfectly agree with me but you don't have the slightest idea what that PUK is and, above all, how to find it? No problem, I can explain everything with this guide on how to recover Vodafone PUK.

First of all, let's clarify our ideas about the PUK. It is a code - whose name means "Personal Unblocking Key" - consisting of eight digits and provided directly by the network operator. It differs from the PIN code in that it cannot be changed by the user. Therefore, unless you have a specific need to use it, the PUK could remain unknown forever.

Now that you finally have clearer ideas about it, if you really want to know how to proceed to recover Vodafone PUK, I suggest you take a few minutes of your free time, to get comfortable and concentrate on the following instructions. Don't worry, everything is very simple, much more than you can imagine.

What to do to recover the Vodafone PUK

SIM Packaging

How to Unlock and Know the PIN of my SIM Card

The first and most immediate way to recover Vodafone PUK is to find the packaging of your SIM card and read the information on the plastic card.

You can find this information in correspondence of the PUK Code, usually located on the back of the plastic card where the SIM was placed, and, if you have not already done so, you may have to remove with a coin the layer of protective paint applied to the code.

How to Know the PUK Code

Online DIY area

If you have lost or cannot find the sales package of your SIM card, you can retrieve the Vodafone PUK by accessing the DIY area of the operator's website, i.e. the personal customer area of the Vodafone portal through which you can manage everything related to your numbering directly online.

To do this, first connect to Once you have accessed the Vodafone website web page, click on the green login button on the top right and enter your Vodafone account login details by completing the Enter Username and Enter Password fields. Then click on the Login button. If you do not have login details for the DIY area of the Vodafone website because you have not yet registered, you can easily remedy this by clicking the black Register button instead of the Login button, filling in the fields shown with the required details and following the simple guided procedure shown on the screen.

Next, wait until you are in your personal area on, then click on View PUK and SIM expiry found in the Your SIM section and click on View PUK CODE. Once this is done, a menu will open containing a box marked with the words Your SIM PUK CODE is: under which you will find the PUK code of your Vodafone card.

Unlock SIM card without PUK

Customer Service Hotline

Another good solution to recover Vodafone PUK is to contact the operator's customer service. Take your smartphone, type the number 190 on the keypad and press the button to initiate a call.

When the call starts you will be asked to choose between mobile and fixed telephony or ADSL. Then press button 1. Proceed by listening to the automated service and then press button 5, the one for the support section 190. Then press the button related to Information and assistance which is usually 6 and proceed by confirming your wish to speak to an operator by pressing button 2.

Please try to respect the automatic service times and do not rush. Otherwise, your commands may not be recognized correctly and you may have to repeat the procedure I just described several times. If you need more details, you can refer to my guide on how to call Vodafone in which I have provided you with all the necessary information.

At this point, you should finally be able to contact the operator's customer service. Once you get a response from an operator, tell them you need to retrieve the Vodafone PUK, provide all the information regarding both your SIM and yourself and wait a few moments to get the information you want!

You can call Vodafone customer service and get in touch with an operator every day, but only between 8:00 and 22:00. During the night, the number 190 is accessible only for the SIM lock service by an operator, in case of theft or loss.

Note: The sequence of numbers I have indicated for contacting Vodafone Customer Service is often subject to change. Therefore, I suggest you listen carefully to what the recorded voice guide says, taking care to always choose the technical support button.

Social care

Do you find the telephone customer service too "cumbersome" and instead of calling on the phone you prefer to contact the operator support to retrieve the Vodafone PUK via computer, smartphone or tablet? Then why not head over to the company's social channels and ask for a recontact? Here's how to do it. If you need more details, you can also check out my guide on how to chat with Vodafone.

  • On Facebook, just send a private message to the official Vodafone IT page, specifying in detail your needs.
  • On Twitter, you can mention the @VodafoneIT account at the beginning of a message and use the hashtag #tw190 to bring it to the attention of Vodafone support and wait for the operator to contact you to communicate privately by direct message.

On both Facebook and Twitter, Vodafone support staff usually responds from Monday to Friday from 9am to 9pm and on Saturdays from 10am to 6pm.

What to do after recovering the PUK

After recovering the Vodafone PUK, if you need to unlock your SIM card because you have entered the wrong PIN more than three times, enter the string **05*PUK*NuovoPIN*NuovoPIN# into your cell phone, replacing PUK with the PUK code of the Vodafone card you just recovered and NuovoPIN with the new PIN code you want to associate with your SIM card. Once this is done, you can continue to use your card as you have always done until the blocking.

In any case, after you have managed to recover the Vodafone PUK I advise you to set it in a safe place but at the same time easy to remember so you can access it without problems in case you need it again.

What to do in case of problems

Despite having followed my instructions you have not been able to recover the Vodafone PUK? In this case, you can still remedy this by requesting a SIM replacement. In this way, however, it is good that you keep in mind that you will not be able to recover the PUK of your current SIM but you will be provided with a new card with the same number as the previous one and with the same balance that will be associated with a new code. The operation costs 10 euros.

To do this, go in person to one of the many Vodafone stores spread throughout the territory and ask the employee to replace the SIM. If you do not know where your nearest Vodafone store is, you can identify it immediately using the search tool attached to the Find your nearest Vodafone store web page, which you can access by clicking here.

Audio Video How to recover the Vodafone PUK
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