How to contact PayPal

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Contacting PayPal city

Let's go straight into the matter and find out together how to contact PayPal city. Below you will find explained how to do it by phone and by e-mail, even if you have not yet created an account on the famous online payment platform.

How to contact PayPal by phone

It was preferred contact PayPal by phone, all you have to do is contact one of the assistance numbers made available by the service. Please note that PayPal's telephone support is available on the following days and times: Monday to Friday, from 9:00 to 19:30.



I remind you that the call is totally free if it is made from an city landline number, while calls from mobile phones can involve costs that depend on your tariff plan. Calls from abroad can be charged at the cost of international calls.

Before explaining how to proceed, however, let me tell you something important: to receive specific telephone assistance, you must "go" to the PayPal site, indicate the problem via the help center and, if none of the solutions proposed allows you to solve it, yes you can opt for assistance via telephone contact (which is not available for all types of problems). At this stage, a code that you must communicate when contacting PayPal assistance by phone. But let's go in order and see how to proceed.

To contact PayPal by phone, the first thing you need to do is click here, in order to connect to the section of the PayPal website dedicated to user assistance. If you have already logged into your account, go directly to reading the next paragraph; otherwise, instead, click on the button Log in (top right), fill in the fields Email address e Password with the login data relating to your PayPal account and presses the button Log in.



Subsequently, select the type of problem you encountered and try to put into practice the instructions on the new page that opened, so as to try to solve the problem independently. If the instructions indicated are not useful to you, check the availability of telephone assistance for the problem in question: scroll to the bottom of the page, and, if telephone assistance is available, click on the button Call us.

On the page Call instructions that has opened, take note of the 6-digit code indicated in the box under the item The code below puts you in direct contact with the experts you need, dial the number on your phone keypad 800 975 345 or 06 8938 6461 (from mobile). If you are calling from abroad, contact the number instead area code 06 8938 6461.

Once the call has started, follow the instructions of the voice guide and, when requested, type on the keypad of the phone from which you are calling the code you took note of earlier. The code previously pinned is unique and allows you to be immediately identified by PayPal support when you call, so that the service team can offer you better assistance. Keep in mind that the code you have been given is temporary and that, once 1 hour has passed from its creation, you will be given a new code.

After entering the code in question, wait a few moments for a PayPal operator to respond and can help you based on your requests and needs. Explain, therefore, the problem you have encountered and you will see that everything will be solved for the best.


If you have problems related to the PayPal prepaid card, call al prefix 06 89329. The service is available on the following days and times: Monday to Friday, from 08:00 to 21:30, as well as Saturdays, Sundays and holidays, from 10:00 to 19:30. As for the card blocking, however, this can be done at any time: after calling the number in question, just press the key 0 and you will be put in contact with the first available operator.


How to contact PayPal by email

Do you want contact PayPal by email? It is also possible to do this, but only with regard to the request for assistance relating to the PayPal prepaid. 

How to contact PayPal without an account

You would like to know how to contact PayPal without an account? The only thing you can do is contact the telephone support but, in this case, you will not be able to receive specific support, since you will not have any code to indicate during the call. This means, therefore, that you will have to provide all the information to the operator who will answer you.

Before proceeding, please note that PayPal's telephone support is available from Monday to Friday, from 09:00 to 19:30. The call is free from a landline phone, while it is payable from a mobile phone and / or if made from abroad (the cost depends on your tariff plan).

To contact PayPal by phone as an unregistered user, all you have to do is dial the number on the telephone keypad 800 975 345 already indicated in the previous lines (if you are working as a landline phone) or the number area code 06 8938 6461 (from mobile or from abroad).


When the call has started, listen to the voice guide and press the key #, to indicate that you do not have a unique code that identifies your problem. Then press the key corresponding to the problem you want to solve: key 1, to report a problem with a purchase; key 2, to open a PayPal account; key 3, to report unknown charges; key 4, to report suspicious emails or other security concerns; key 5, for information on how to receive money or keys 6, for other requests. Since PayPal may change the menu in question at any time, I urge you, however, to carefully follow the instructions in the guide.


If you want to contact PayPal because you want to receive assistance on the prepaid card instead, call the number prefix 06 89329 and follow the instructions of the voice guide. The service is available from Monday to Friday, from 08:00 to 21:30; on weekends and public holidays, from 10:00 to 19:30. The card blocking service is always active and can be requested by pressing the key 0.

How to contact PayPal for a refund

Do you need to contact PayPal because you had a problem with a transaction and would like to dispute it? If so, if you want to know how to contact PayPal for refund, know that you actually have to contact the seller you paid for the purchased good or service directly and you will have to settle the matter with him. Let me explain how to proceed through your PayPal account.

First, go to the home page of the service and, if you have not already done so, log in to your account. Next, click on the tab Chronology (top), locate the transaction of your interest and click on it.

At this point, click on the link Report a problem (bottom right in the opened box) and, on the page that opened, specify the reason for your request: I have not received the purchased item, I have received an item that does not conform to the description, I want to report an unauthorized operation by me or I have a charge error problem. Then, fill out the rest of the form, so as to provide more details on the problem you encountered, and try to ask the seller to refund you or at least provide you with assistance. When you are ready to do this, click on the button Send, to forward the request.

Please note that if the seller is unresponsive or unwilling to make a refund despite the fact that there is a problem with your purchase, you can open a dispute in the Resolution Center. You have 180 days from the date of payment to open the dispute procedure. How can you do this? I'll explain it to you right away.

After waiting for the seller's response, go back to the section Chronology of your account, locate the transaction of your interest and click on it. In the menu that opened, click on the link Visit the Resolution Center, to see the status, and click on the link Convert the dispute into a PayPal complaint. In the form that has opened, specify the reason for the dispute (eg. The problem could not be resolved with the seller before opening the complaint), specify the problem using the appropriate box and, after checking the declaration of veracity of the report made, press the blue button Send.

Once this is done, the procedure by which to contact PayPal and dispute the chosen transaction will be started. The PayPal team will provide you with assistance within a maximum period of 24 hours.

How to contact PayPal


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