How to contact Booking

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How to contact Booking by email

You would like to understand how to contact Booking acting through e-mail? In this case, you must necessarily have a Booking account and be logged in. So, if you haven't registered on the famous site yet, go to the home page of the service, press the button SUBSCRIBE which is located at the top right and create your account by following the instructions I gave you in my specific guide on how to sign up for Booking.



If, on the other hand, you already have a Booking account, after going to the site click on the button Log in located at the top right and fill in the fields visible on the screen by typing your login credentials.

After registration and / or access, click on you don't know present in alto a destra and selects the voice Contact Customer Service from the menu that opens. Alternatively, you can directly reach the section of the Booking website dedicated to assistance by visiting this web page.

In the new screen that is shown to you at this point, select the link Ask a question that you find in correspondence with the box Help Center, then type your message in the box below the wording How can we help you? and click sul pulsating NEXT.

Next, click on the link Send us an email that you find below and click on the button Send. Afterwards, you will be shown an on-screen message indicating that the email message you composed has been sent.

After completing the above steps, the Booking team will process your request and will provide you with an answer to the email address you provided on the site as soon as possible. At that point, you can in turn reply to the Booking team directly from the email received.



However, keep in mind that if you have associated a mobile phone number valid, the site's customer service may also consider calling you and resolving the matter directly by voice.

In addition to what I have just indicated, if you need to receive information about a reservation, you can contact the Booking customer service (or directly with the hotel structure involved) by selecting the reservation of your interest from the box Help Center and following the instructions given to you on the screen.

As an alternative to what I have just indicated, click on you don't know top right and on the item Reservations from the menu that opens, then select the reservation of your interest in the new web page that is shown to you and click on button to contact Booking or the structure.

If you don't have a computer at hand, you can also contact Booking via email from smartphones and tablets, using theWhatsapp official service available for free for both Android and iOS / iPadOS. To use it, download it (if you haven't already done so), start it, log in to your account (if necessary) and tap on the item Other that you find the bottom right.

In the new screen that is shown to you at this point, select the item Help and Customer Support, award-winning Ask a question and proceed in the same way as I have just indicated for what concerns the sending of emails to Booking through the website, absolutely nothing changes.

How to contact Booking by phone


You prefer to contact Booking phone? Then all you have to do is take the handset of the landline or your mobile phone, dial the number prefix 02 233 31 342 or, if you are a Booking Genius user - the exclusive program designed to put the best service partners in contact with the most loyal customers - the number prefix 02 9129 4973 and initiate a call.


Both numbers are valid both in the city and abroad and the assistance is in city. Please also note that local telephone rates will apply for national calls and that international calls may be subject to additional charges.

Once the phone call has started, all you have to do is listen to the indications of the recorded voice and press the keys corresponding to the action you intend to take or stay on hold, in case your need is not among those listed.

Keep in mind that when the lines are particularly crowded, only those who have the reservation number and relative pin code. Should this circumstance occur, this will be communicated to you by the guide voice and, if you need help with a reservation, before being able to get in touch with a consultant you will be invited to enter this data. If you don't have them, you won't be able to go any further.

When you receive an answer from an operator, explain your problem to the latter, provide the information relating to you and any other details requested and wait a few moments for the necessary checks and research to be carried out, so that you can obtain the assistance you need. When the conversation is over, simply hang up.


How to contact Booking through social networks

As anticipated at the beginning, you can also use the power of social networks, more precisely Facebook e Twitter, to contact Booking. Let's see how, exactly.

If you want to contact Booking via Facebook, the first step you need to take is to connect to the official fanpage of the hotel booking site and log into your account on the social network (if necessary). Then press on button to send a message placed at the top.


On the chat screen that will later be shown to you, tap the word Inizia/Get Started, in order to start a private conversation with the Booking bot, then select the topic of your interest among those proposed or type your request (preferably in English) in the appropriate text field, send it and follow the instructions that you are provided.

If, on the other hand, you want to contact Booking via Twitter, log in to Twitter with your account (if necessary) and press on button to start composing a new message. Therefore, type your message (also in this case, preferably in English), explaining your problem or your doubt concisely, send it to @bookingcom, which is the official Twitter account of Booking, and press on the button to proceed with sending.

You should receive an answer in a more or less timely manner. In any case, I recommend, in the initial tweet do not enter the data of any your reservation or other personal information because the message will be public. To provide all your data and clarify all the details relating to the problem, wait for Booking to contact you privately, via direct message.

Other solutions to contact Booking

On the well-known website for hotel reservations there are also a whole series of questions with ready-made answers that you can consult to try to quickly find a solution to your difficulties without necessarily having to wait for the Booking customer service to do it for you.

If this interests you, visit the section of the Booking website dedicated to frequently asked questions and, if you are logged in to Booking, choose the topic of your interest from the list and then click on the relevant question among those available, so to be able to read the relative answer.

If you are not logged in to the service, however, expand the section first FAQ, facendo click on the relative arrow that you find on the right, then select the topic you are interested in from the drop-down menu below the item To start and click on the question whose answer you want to read.

In addition to the Web, the questions with ready-made answers can also be consulted via theWhatsapp for Booking smartphones and tablets. To access it, tap on the item Other visible in the lower right part of the application screen, select the wording Help and Customer Support, if the dicitura Show all frequently asked questions and proceed in the same way as I indicated above for what concerns the website.

If even in this way you are unable to find an answer to your questions or if you still need another type of help, visit the online area dedicated to contacts of the Booking website and click on the link below the question relevant to your situation, in order to access the section of the portal dedicated to your needs.

To give a practical example, by clicking on the link Contact partner facility support that you find under the question Do you have a structure and need help? you can immediately access the section of the Booking website to receive support and assistance as a hotel manager.

How to contact Booking


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