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How to Retrieve Dokkan Battle Account

Due to problems with your old smartphone, you were forced to purchase a new one and transfer all your data from the old to the new device. Unfortunately, however, when you started Dokkan Battle, the free-to-play title with Dragon Ball characters, you realised you'd lost all your game data and in-app purchases. In desperation, you searched the web to try and recover your game progress and ended up right in this guide. That's how it is, isn't it? Then let me tell you, you've come to the right place at the right time!


In the following paragraphs, I will explain how to recover Dokkan Battle accounts by listing all the solutions available to you. First, I'll tell you how to recover game data from your Facebook account, and then I'll explain the detailed procedure for creating a transfer code, which is useful both for transferring a Dokkan Battle account from one device to another and for recovering game data in case of problems. I will also explain how to contact the staff at Bandai Namco (the game's manufacturer) to verify your identity and try to recover an account that you no longer have access to.

If you can't wait to learn more, don't delay any longer and read the next few paragraphs. Come on, get comfortable, take five minutes off and follow the directions I'm about to give you. I can assure you that if you try to practice my "tips", you'll be able to recover your Dokkan Battle account and resume playing right where you left off. Enjoy reading and, above all, have fun!

Preliminary information

Before getting to the heart of this tutorial and explaining to you, by and large, how to recover Dokkan Battle accounts, it may be useful to know the only recovery modes available to you and, above all, the operations to be carried out to avoid losing any progress in the game. You should know that there are two ways to recover a Dokkan Battle account.


  • Facebook Account: Dokkan Battle allows you to associate game progress with your Facebook profile, so you can easily recover your account in case of problems.
  • Transfer code: This is an alphanumeric code that allows you to recover your Dokkan Battle account. It is valid for 3 months and can only be created from your account.

If you no longer have access to your Dokkan Battle account and you have not previously linked your Dokkan Battle account to your Facebook account or created a Transfer code, the only way to try to recover your Dokkan Battle account is to contact the Bandai Namco staff and start the recovery process.

Regardless of which solution you choose to recover your Dokkan Battle account, you should know that if you switch from an Android device to an iPhone/iPad (or vice versa), you will lose the Dragon stones you previously purchased in the game shop. All clear? Well, then we can get started.

How to retrieve Dokkan Battle accounts via Facebook

Connecting a Dokkan Battle account to your Facebook profile is the best way to recover game progress in case of problems with your device. All you need to do is access your Dokkan Battle settings and log in to Facebook with your credentials.

To proceed, take your device, launch the Dokkan Battle app for Android or iOS and tap on the screen to access the main screen of your account. If a screen with the latest news opens, press the Close button and choose the Menu option (visible near the Start button), then tap Device Transfer/Back up and select the Facebook Linking Back-up option.


Now tap on the Login to Facebook button and tap on Continue to allow Dokkan Battle to access your Facebook account. If you wish, then select the Check the information you provide to see what data Dokkan Battle can access.

If you have the Facebook app installed on your device and you are logged in to your account, choose the Continue as [name] option and tap the OK button twice in a row, otherwise enter your account login details in the Mobile Number or email address and Password fields and tap the Login button.

By doing so, you've connected Dokkan Battle to your Facebook account and, at any time, you can access your game from another device and easily recover your game progress. To do so, start Dokkan Battle on the device on which you want to recover your account and press the Device transfer button.

On the new screen that appears, choose the Transfer game data via Facebook option, tap on the Login to Facebook button and press Continue as [name] if you are already logged into Facebook on your new device. If not, enter your Facebook account login information in the Mobile number or email address and Password fields and tap the Login button.

As mentioned above, if you're transferring your game data from an Android device to an iPhone (or vice versa), you'll lose all your Dragon stones. In that case, tap the OK button to proceed anyway and press the OK button again to complete the recovery of your Dokkan Battle account via Facebook.


If all went well, you will see the full Transfer message on screen. Then press the OK button and tap the Touch to start item to access the main screen of your account and pick up the game where you left off.

How to recover Dokkan Battle accounts via Transfer code

Among the solutions you can consider to recover your Dokkan Battle account is the creation of the Transfer code, a unique alphanumeric code that allows you to access your game from another device without losing your game data.

First, start Dokken Battle on your device, access the main screen of your account, and press Menu. On the new screen that appears, choose the Device transfer/Back up option, tap the Create Transfer Code item and confirm your intention by pressing the OK button. Then choose the Copy option, to copy it, or Send email, to email it to your inbox.

You're now ready to retrieve your Dokken Battle account on another device. To do so, start the game on your new smartphone or tablet, choose the Device transfer option and, in the new screenshot, tap Enter Transfer Code.

Then enter your UserID and the Transfer code you created earlier in the appropriate fields and press the OK button twice in a row: the Complete Transfer message will confirm that your account has been recovered.

How to recover lost Dokkan Battle account

I beg your pardon? You no longer have access to your Dokkan Battle account and previously you neither linked your game to your Facebook account nor created the Transfer code? In that case, the only solution available to you is to try to contact Bandai Namco, the manufacturer of the game.

To do this, connect to the account recovery page of the Bandai Namco website and click on the Send email button at the bottom of the page: this will open your email client, through which you can send your message.

Alternatively, go to your inbox, click the button to create a new message and enter the address bncrssup_api@crais.channel.or.jp in the field for the email recipient, then enter the subject line 7 and click the button to send the message. In this regard, you may find my guide on how to send an email helpful.

Now, all you have to do is wait for a response email to let you know that your request has been taken care of and contains a link that you'll need to access within two hours. Then open the link in question and fill out the form necessary to request the recovery of your account by entering all the data required.

First, enter your UserID (the numeric code visible at the top right when you start Dokken Battle), your Username (the username used in the game) and User rank (the level of the game you have reached) in the appropriate fields and specify the date of your last access to Dokken Battle, using the drop-down menus visible next to the Date of Last login.

Then, indicate if you have purchased Dragon Stones from the game shop in the past by placing a checkmark next to one of the available options between Yes and No, and specify any additional information and purchase transaction IDs in the Transaction ID, Purchase information field. By providing this information, you increase your ability to verify your identity and recover your account.

Now, using the drop-down menus next to the Date when you created the account option, specify the date you created your account, enter the character information in your Dokken Battle box, and indicate other information you remember that may be needed to retrieve your game data, such as the device used during your last access to Dokken Battle and the time zone you set. If you don't remember some required information, enter the Unknown option.

Finally, indicate the reason for your request in the Reason why you lost your account and click the Confirm button to request the recovery of your account. If the Bandai Namco staff will be able to confirm your identity (you must wait 2 to 10 days), you will be sent a Transfer Code useful to recover your account, following the instructions I gave you in the previous paragraphs.


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