How to contact Privalia

How to contact Privalia by phone

Let's start by seeing how to contact Privalia by phone. Succeeding is a disarming banality: just dial the Privalia assistance number, follow the instructions in the voice guide, press the key corresponding to the problem you want to solve and wait online.

To proceed, therefore, call the number 02 4004 2003 and listen to what the guide voice tells you, so as to get in touch with the right operator. At the time of writing, you have to press the button 1, to check the status of the order; the button 2, to receive information on the return request for a defective or non-conforming item or the button 3, for any other request

Please note that Privalia could change the menu at any time, so I invite you to always listen to the instructions of the voice guide. Understood? Once you have pressed the button corresponding to your request, wait online: the first available operator will answer you and will be able to provide you with the assistance you need.

I remind you that the call is priced based on the offer you subscribed with your telephone operator and that the telephone assistance service is available from Monday to Friday, from 09:00 to 21:00.

How to contact Privalia online

Now let's see how to contact Privalia online, through the company website or by e-mail. Either way, it's a breeze.

How to contact Privalia from the site

By accessing your user area on the Privalia website, you can go to a section dedicated to assistance that allows you to read the answer to some common problems and also send messages to the support team.

To use it, go to the main page of Privalia and, if you have not already done so, log in to your account: to do so, click on the item Log in (top right), fill in the fields Email e Password with your credentials and click on the button Log in (Or Sign in with Facebook, if you have registered with your Facebook account).

Next, click on thelittle man posto in alto a destra and selects the voice Help in the menu that opened. On the next page, click on one of the link corresponding to the problem you want to solve (eg. What if I need clarification on a Featured campaign?, I have a return in progress but something unexpected has arisen. What I do?, Etc.).

Those marked with the wording Write to us, are those that offer the possibility of accessing a form through which to send a message to Privalia: the others, on the other hand, allow you to simply read useful information on how to solve some common problems.

Therefore, fill out the form that is proposed to you with the requested data and, when you are ready to do so, send your request by clicking on the black button Send.

Remaining in the field of online assistance, I would like to point out that Privalia also offers the possibility of receiving assistance via social and, specifically, through Facebook. To use it, you can send a private message to the official Privalia Facebook page (if you don't know how, I refer you to my guide on how Facebook works).

How to contact Privalia by email

Are you going to contact Privalia by email? It is also possible to do this and, to do so, it is possible to use the following e-mail addresses: the first is a “simple” e-mail address, dedicated to customer assistance; the second, on the other hand, is a PEC (Certified Electronic Mail) address, to be used for communications that require legal validity.


Whether you decide to use one rather than the other e-mail address, be sure to specify in the subject of the message the reason why you are contacting Privalia and, in the body of the same, remember to provide a detailed description of the problem, as well as your identification data (name, surname, tax code, contact details, etc.).

Please note that Privalia's response times may be quite long: a lot depends on the number of assistance requests that customer care has to respond to, as well as on the type of requests you have made. OK?

How to contact Privalia

Audio Video How to contact Privalia
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