How to contact SDA

Author and references

Contact SDA by phone

The first solution to consider for contact SDA is to rely onhelpline. SDA, in fact, makes available to its customers a number to which it is possible to contact to obtain information on the tracking of a shipment or to make the release for an absent recipient. To call SDA, pick up your phone and dial the number 800.33.66.22, active from Monday to Friday from 8:30 to 18:30 and on Saturdays from 8:30 to 12:30.



If, on the other hand, you need to contact the SDA branch in your area, connect to the SDA website and click on the option Search for branches present at the bottom of the page. Then enter your city in the field Location, select the province using the drop-down menu next to the item Province, type il POSTAL CODE in the appropriate field and presses the button Start the search.

On the new page that opens, locate the relevant branch in your area and click on the city in the column Branch of competence to access the descriptive card of the latter. Unfortunately, no telephone contact is provided on the page in question, there is only the fax number for any written communications. However, in some cases, by writing the address and city of the branch on search engines, it is possible to trace the telephone number. To find out more, you can read my guide on how to find a phone number.

You need to know that you can also find the branch in your area using the app SDAMobile for Android and iOS devices. After downloading it from the store of your device, start it and tap the button Branches, then click on the Search, insertion and date richiesti nei campi Location, Province e POSTAL CODE and tap the button Search to view the map with the closest SDA branches.



Contact SDA online

SDA customers who need assistance on a shipment in progress, who want to open a complaint or who intend to request proof of delivery, can contact SDA online by filling out a specific contact form.

Therefore, if you want to contact the courier for one of the reasons indicated above, connect to the SDA website and fill out the contact form in all its fields.

First, read the privacy policy by clicking on the item In order to proceed with the compilation of the form it is necessary to read the privacy policy and authorize the processing of personal data, then put the check mark next to the option I authorize the use of personal data.

Now, enter your details in the required fields Name and surname, EmailWaybill / Collection CodeCompany name / Name and surname of the recipientDestination address e Location, then put the check mark next to one of the options between Sender e Addresses present under the heading Your role. If you wish, you can provide further information by typing non-mandatory data in the fields Subject, Client code, Fax, Province e POSTAL CODE.

In order to send your report, please describe the goods shipped in the field Item description and report the problem or your request in the field Anomaly description, then click on the File upload to attach any files (maximum 10 MB), enter the control code displayed on the screen in the field Control code and click sul pulsating Send to send the report. You should receive a reply within 48 hours.


If you have contacted SDA for a complaint and you have not received any response or the response received is not satisfactory, you can contact the courier again to start a conciliation, the procedure for quickly resolving problems between SDA and its customers. To start the conciliation procedure, click on the item Online assistance present on the main page of the SDA site and, in the new open page, presses on the option Conciliation.


Now, read the conciliation regulations carefully, then click on the item Conciliation request form for SDA shipments to download the form in PDF format and press the option online form to access the online conciliation form. Then enter your data in the fields First name & Last name, Telephone, Email / PECWaybillNo complaint file, Data practice claim and, if you wish, indicate any Contract code number and yours Notes. Now, fill out the form in PDF format downloaded just now and press the button File upload to attach it to the conciliation, together with a front / back copy of your identity document.


To send the conciliation, put the check mark next to the item I authorize the use of personal data, insertion il control code in the appropriate field and click on the button Send.

Contact SDA by email

If you want to know contact SDA by email, I'm sorry to tell you that this is not possible. If you want to contact the operator via the Web, please contact the form I reported to you just now.


Be called by SDA

Customers who ship with SDA on an ongoing basis and intend to subscribe to save on shipments, can be called by SDA to receive information and enter into a subscription contract.

To request a commercial contact from SDA, connect to the courier's website, scroll down the page and click on the button Request a commercial contact. On the new page that opens, put the check mark next to the item I authorize the use of personal data and fill out the contact request form.

Then enter your details in the required fields Your name, Last name, Telephone, Email, City, POSTAL CODEPosition in the companyNumber of shipments per yearWhich services are you interested in, then, if you wish, indicate the name of yours company and yours VAT number in the appropriate fields and enter the code displayed on the screen in the field Control code. To send your contact request, click on the button Send and you will be contacted as soon as possible by an SDA sales representative.

How to contact SDA


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