How to contact Vodafone not being a customer

Author and references

Via telephone

The first system that I want to suggest you to consider to contact Vodafone not being a customer is to take advantage of the classic telephone service. For non-customers, the famous manager has made a special numbering available through which it is possible to obtain the necessary assistance.

So, to succeed in your intent, grab your cell phone or the handset at home and dial the number 800 100 195. Once the call has started, follow the instructions of the automatic service. Based on what your actual needs are, you can choose between three different options: by pressing on key 1 you can request the transfer of your current line to Vodafone by pressing the key 2 you can request assistance for a Vodafone mobile phone while pressing on 3 you can request assistance for a Vodafone landline.



However, considering that telephone operators, including Vodafone, often and willingly have the habit of changing the key combinations to be pressed to talk to operators or in any case both to access this or that other section of the telephone customer service, in order to avoid making mistakes in form as well as wasting your time making useless attempts I advise you, beyond my suggestions, to follow the instructions of the recorded voice with the utmost attention.

The operators are available every day from 08.00 to 22.00 (during the night it is only possible to report the theft / loss of a device and request the consequent blocking of the SIM). The call is subject to a fee, based on the tariff plan in place with the current telephone operator.

Through the Vodafone website

As well as as I indicated in the previous step, you can contact Vodafone as a non-customer via the operator's website, by filling out a specific form, a solution that is interesting especially when you intend to activate a new line or want to switch from one operator to another.



To do this, the first move you need to make is to connect to the website page of the operator dedicated to rates and products and select the topic you prefer by choosing from: Rates for smartphones, Rates for tablets, PCs and keys or ADSL and IperFibra. On the new page that will subsequently open, press the button We call you for free that you see appear in correspondence with the offer of your interest.

At this point, type your phone number in the field Enter Phone attached to the box that has opened on the screen, answer any questions that may be asked (eg. Do you already have Vodafone ADSL? if you have chosen to be contacted by Vodafone by clicking on the section ADSL and IperFibra and then on the appropriate button on the right) and click on the button We call you for free or on that Send (the wording on the button may vary depending on the offer you have selected).

Once this is done, within a few moments (except in the case in which the commercial service operators are all temporarily busy) you will be contacted by Vodafone at the telephone number indicated when filling out the form and you will be able to proceed with the activation of the chosen offer or, if you agree, with the one that the manager will propose to you as a new customer or in any case you can ask for infringements regarding the reference rate.

The service is free, can be used both on the mobile network and on the fixed network and the operators are available from 8:00 to 22:00 every day. Therefore, you can enter your telephone number on the Vodafone website even at other times but you will be contacted by the operators only during the period in question. However, this will be reported to you on the screen in clear letters in the event that you should try to contact Vodafone at times not covered.



With facebook

You can also contact Vodafone as a non-customer via Facebook, the social network of Mark Zuckerberg which no one can do without now. You ask me how? I'll explain it to you right away.

To begin with, connect to the official fanpage of the operator, then log in to your account (if you have not already done so, of course) and click / tap on the button Send a message which is located at the top right, under the cover image. So write your message to the operator in which you briefly explain your doubts and / or your problems and send it.

In a short time you will receive an answer from Tobi, the virtual assistant of Vodafone (a bot, practically) that will ask you some questions in order to try to satisfy your needs. If this is not successful, you will be asked explicitly if you intend to get in touch with an operator "in flesh and blood". If you want, then provide your data and your phone number and you will see that in a short time you will be contacted by Vodafone customer service.

If a lot of time has passed since the sending of the private message and you have not yet received an answer (unfortunately it can happen, it all depends on the degree of turnout and the times), you can try to further attract the attention of Vodafone by posting a message. public on the manager page, just type your text in the field Write something on this page ... and click / tap on Public.


Obviously, in the latter specific case, do not enter your personal data as what you write will be visible to everyone and not just to Vodafone's social care. Ok?

The service is completely free and can be used at any time of the day or night. The only thing that needs to be kept in mind is that the operators (the "human" ones), despite being active every day, are actually active only and exclusively from 8:00 to 22:00. Consequently, you will only get your answer in the time slot in question.


Via Twitter

Another system that I highly recommend you to consider if you are interested in contacting Vodafone as you are not a customer is to use Twitter, the famous microblogging service used by numerous users around the world but also by many companies to provide assistance and information on their products.

To use Twitter for the purpose in question, first of all log in to your account on the famous service (if you have not already done so, of course) and start composing a new message by pressing the button Tweet (top right) from the computer or the one with the pen and the "+" (always at the top right) from the mobile, placing it in front of you @VodoafoneIT (the official Twitter account of the city division of Vodafone).

In the body of the message, enter the recipient and quickly describe the reasons that are pushing you to get in touch with the manager. Then press the button Tweet to ship it. The message, however, keep it in mind, is public. Consequently, I strongly suggest that you do not enter your phone number (nor that of others) or sensitive data as it could be read by anyone.

Once your tweet has been sent, wait for Vodafone customer service to give you an answer. It shouldn't take long (but even in this case it mostly depends on the degree of “turnout” and the time of contact). Once you receive a reply message, you will most likely be asked to continue the conversation via DM, therefore privately, and you may be asked to provide further information on the basis of which the manager can give you more support.

How do you say? Don't know how to send a private message to Vodafone on Twitter? It's that easy! To do this, you need to connect to the Vodafone Twitter account page (you can use the link I gave you a few lines above) and then if you are working as a computer (therefore via a browser) click on the button Message which is on the left, while if you are acting as a mobile (therefore via the app) presses the button with one depicted on it Envelope that is high up. Then, in both cases, compose the body of the message using the appropriate box on the screen and click on Send (from browser) or stop onpaper airplane (from mobile).

Even in this case, the service is totally free and can be used every day, at any time. The only thing you have to keep in mind is the fact that operators only respond in the time slot that goes from 8:00 to 22:00. Consequently, you can always write to Vodafone on Twitter but the answer will be provided only during these times.

Online resources that can be helpful

As anticipated at the beginning, in addition to getting in touch with Vodafone as a non-customer as seen together in the previous lines, you can find the information you need and try to dispel any doubts you have on this or that other issue through the dedicated section to the online support present on the official website of the operator where you can find a whole series of quick answers to the questions that most commonly the operator's customers or those potentially ask themselves. Just select the reference topics and the question of your interest and read the related answer.

I also recommend that you visit the website dedicated to official forum of Vodafone city, the so-called Vodafone Lab, where, instead of coming into direct contact with the operator, you can ask your questions about the company's offers, services and products and receive help from other users.

How to contact Vodafone not being a customer


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