How to contact

How to contact by email

It's possible contact by email by filling out the contact form on the famous ad site. The service is available both for registered users who need technical assistance and for those who do not have an account on but who need information about the service. If you think this solution is the most suitable for your needs, here's how to proceed.

From computer

How to contact

If you prefer to act from computer, connected to the main page of and click on the item Help located in the top menu. Before contacting the Customer Happiness Center of, search for the answer to your question through the FAQs available in the sections All about ads, Security and privacy e Sell ​​it immediately and immediately for companies. Alternatively, enter your question in the field Find the solution, premi sulthe icon of magnifying glass and identify the topic of your interest.

If also by reading the instructions in the section Help of you have not solved your problems or you did not find the information you were looking for, you can contact the Customer Happiness Center! available Monday to Friday from 09.00 to 22.00, Saturday and Sunday from 09.00 to 21.00.

To understand better, let's take a practical example. If you have created an ad on and you want to know why it was not published, connected to the Help section of the famous online sales site, click on the box Publish ads present under the heading All about ads and, on the newly opened page, select the option I was turned down an ad. Then click on the box Because my ad cannot be published and read carefully what is reported in the new open page. If you still want to contact, scroll down the page and press the button Contact us.

At this point, enter the required information to be able to send your message. To do this, select one of the available options (My ad was rejected, I can't find my ad on the site, I received a suspicious email, I am unable to purchase a service, I would like to give you some suggestions, My question does not fit into the above cases etc.) via the drop-down menu Topic, to specify the subject of your request, and enter your data in the fields Email address e Your first and last name.

Then enter the title and message of the request in the appropriate fields, add any URL relating to an ad to be reported in the field Link e clicca sull'opzione Add a file present in the box Attachments, to upload one or more images to attach to your request. Once this is done, put the check mark next to the option I declare that I have read the information for the processing of personal data and press pulsating Send, to send your message. The written The request was successfully submitted will confirm the correct sending of your message.

Give smartphone and tablet

How to contact

I point out that you can contact customer service also from smartphones and tablets, using the device app Android e iPhone / iPad but, in this case, you must already be registered to the service in order to contact the staff.

That said, launch the app in question, select the option Reserved Area located in the bottom menu and log in to your account. At this point, access the section again Reserved Area, press the icon of three dots located at the top right and select the option Help and rules give the menu check if you press.

As I indicated in the lines dedicated to the procedure for contacting from a computer, also in this case, in the screenshot Hi, how can we help you?, locate thetopic of your interest and follow the instructions shown on the screen to try to find the answers you are looking for in complete autonomy.

If you still want to contact the staff, tap the button Contact us, fill out the contact form with your details and press the button Send, just as explained above for the desktop version of the site.

How to contact via chat

How to contact

Contact via chat is the best solution for all registered users of the famous online classifieds site who wish to speak to a real-life operator and get assistance in real time. The service is active from Monday to Friday from 09.30 to 19.30 and is only available by accessing the website from a computer.

To contact a operator via chat, connected to the main page of the service, click on the item Log in, enter your account login details in the fields Email Address e Password and press pulsating Log in, to login.

If, on the other hand, you have not yet registered on, click on the option Subscribe, insertion and date richiesti nei campi Your name, Email Address, Password, Birthday, Gender e Common, put the check mark required to accept the terms of service and press the button Confirmation. To complete the registration, log in to your e-mail box and click on the button Confirmation contained in the email sent by For the detailed procedure, I leave you to my guide on how to subscribe to

After logging into your account, click on the item Help located in the top menu and select one of the available options (eg. Publish ads). Automatically, a red window (bottom right) with the wording will appear on the newly opened page Chat with us: then enter your message in the field Type your message here, click on thepaper airplane and press pulsating Start the chat to send the message.

As soon as an operator is available, they will respond to your request and you can start chatting with them. Through the voice Queue position [number], you will be able to see the users who have requested the chat service before you and, consequently, you can understand the waiting times.

During the chat, you can optionally send a file by clicking on the icon clip and adjust sound or other settings (the ...). To end the chat, instead, click on the icon arrow and press pulsating end. Più facile di così ?!

How to contact via social network

How to contact

Contact via social network is another valid solution to send a report to the customer service of the well-known ad site. In fact, is present on all the main social platforms, where it also provides assistance to its customers.

In this regard, I invite you to beware of phishing attempts via WhatsApp that have affected some users of The famous online announcement platform does not have an official communication channel via WhatsApp, so we must be wary of those who, from the first messages, ask for a contact outside the Subito messaging, moving the conversation to WhatsApp or other platforms. Stay within or contact only the official social channels, which I am about to list you. Read more here.


How to contact

To send a message to the staff via Facebook using yours smartphone or tablet, connected to the official page of and tap on the icon of speech bubble, in order to open Messenger (the Facebook application to send messages).

Enter yours message in the text field below, send it and wait for the response of the support staff.

To proceed from computerinstead, connected to the official page of, click on the button Message, enter your request in the appropriate field and press the button Submit keypad to send the message. Also in this case, you just have to wait for the response from the support staff.


How to contact

‌ it also has an official Instagram page, which you can use to stay updated on the site's latest news and to request assistance.

You can proceed in the same way from eitherofficial app that the place di Instagram. In fact, all you have to do is visit the profile, follow him (by pressing the appropriate button) and then press the button for to send a message.

The Instagram message composition screen will automatically open, where you can send your request to support, who will reply as soon as possible.


How to contact

If you prefer to contact via Twitter for assistance or reports of various kinds, send a private message all’account @Subitoit. You can act both from the app and from the web version of Twitter on a computer.

How to contact by phone

How to contact

If you are wondering if it is possible contact by phone, I'm sorry to tell you that the answer is no, since the famous classifieds site does not offer this type of assistance. However, you should know that following some reports made through one of the contact channels I indicated above, it is possible that the staff decides to contact users by telephone.

Furthermore, I point out that companies wishing to receive commercial information on the services offered by (eg. Immediately for companies, the sales solution on dedicated to small and medium-sized enterprises) can be contacted by telephone by a service operator.

If this is your case and you wish to be contacted by a commercial consultant, connected to the official website of dedicated to companies, click on the button Contact us, enter the required data in the fields displayed on the screen and press the button Send.

At this point, all you have to do is wait for a consultant to contact you at the addresses you indicated above.

How to contact seller

How did you say? Vorresti contact a seller on In this case, all you have to do is access the page of the article of your interest and select one of the available contact options among those set by the seller himself.

Before explaining how to do it, you should know that sellers who publish ads on (including retailers, agencies and private users) can choose to be contacted by telephone and show their telephone number to all users, including those who do not have an account on the site. If, on the other hand, the seller has not indicated his telephone number, it is possible to contact him via a special contact form. In this case, however, you need to log in to with your account.

From computer

How to contact

contact a seller on from a computer, access the advertisement of your interest and check the available contact channels. Then click on the option Show number, to view the seller's phone number, if any, or click on the button Contact, if you prefer to send a written message.

In the latter case, if you have not yet logged into your account on, enter the data in the fields Email e Password and press pulsating Log in. Having done this, in the section Contact the user, enter your message in the appropriate field and click on the button Send, to send it.

To view sent messages and any replies, click the option Messages present at the top. From the displayed page you can also enter further messages and add files and images to your request.

Give smartphone and tablet

How to contact

If you prefer to proceed da smartphone or tablet, avvia l 'app of, access the announcement of your interest and tap on the icon of telephone cornet, at the bottom left, to contact the seller by telephone.

If, on the other hand, no telephone number is available or you prefer to send a written request, click on the button Contact, log in to your account (if you haven't already), enter yours message in the ready field and fai tap sul pulsating Send, to send it. To view the messages sent and any replies, press on the item Messages located in the application menu. Simple, right?

Article created in collaboration with Subito.

How to contact

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