How to contact Wind 3

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Alejandra Rangel
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How to contact Wind operator 3

If you want to know how to get in touch with a WINDTRE operator, choose the communication channel most congenial to you and put into practice the instructions you find below, to succeed in your intent.

Number to contact Wind 3

If you want speak by telephone with a WINDTRE operator, know that you can call the phone number 159, available 24 hours a day, 24 days a week. This number is free for all WINDTRE clients who call from British.



If you want to know how to contact WINDTRE if you are not a customer or you are a WINDTRE customer calling from abroad, know that the 159 is subject to a fee and is charged according to your plan. In the latter case, if you are abroad, the number to call becomes prefix 320.500.0200 which is always free.

That said, to contact WINDTRE, open the dialer on your smartphone (thetelephone handset icon) or pick up the handset of the landline phone (calls are free from WINDTRE, Infostrada and TIM lines) and dial the number 159. Once this is done, an automatic voice will guide you through the different telephone support options.

By pressing the button 1, you can receive information on WINDTRE offers and proceed with their activation. By choosing this option, in fact, the offers on optical fiber will be illustrated (button 1), those on mobile products (button 2) or you can modify your offer, knowing and activating all the innovations proposed by the manager (button 3).

In the main menu, in addition to the choice I indicated in the previous paragraph, there is also the one relating to telephone assistance (button 2). By selecting this option, you can stay on hold to contact customer support or press the button 1, to ask for assistance from another phone number other than the one you are calling from.



Waiting times are usually short, as you will be put in touch with the virtual assistant WILL. This is an automatic voice that tries to interpret your request to offer you assistance with the most common problems.

If you want to talk to a "real" operator, just say the words "Talk to an operator" and WILL will put you in touch with the service center. In this case, you may have to wait a few minutes for an operator to be free and to be at your disposal to offer you the support you require.

I warn you that the procedures I have indicated to you in the previous paragraphs could be modified at any time by WINDTRE. Therefore, my advice is to pay close attention to the voice guide, so as to be sure to select the right choice that reflects the reason for your call to 159.

Contact Wind 3 online

If the telephone support service seems too complex to use, you can contact WINDTRE online through some solutions made available by the manager. For example, through the assistance page of the official WINDTRE website you can browse all the answers to the most common questions. In the left side area of ​​the website, then, you can find theWILL icon, the virtual assistant of WINDTRE.

If you do not find answers to your questions via the support page, you can contact WILL, who will be able to resolve your doubts. By clicking on the WILL icon, you will be shown a chat screen, through which you can type your question to send to the virtual assistant of WINDTRE: this will analyze your request and, in case it is able to give you an answer , will propose a solution.


If WILL is unable to provide you with any solution to your questions, you can request contact with a human operator via chat. To do this, however, you will need to be a WINDTRE client and have already logged in on the official WINDTRE website. If you don't have an account yet, click on the icon LOGIN (top right) and fill out the form that is proposed to you with yours telephone number and other required details. More info here.


If the above conditions are met, simply write the terms to WILL on the chat "Talk to operator", so that the latter can put you in contact with a human operator, who can answer your questions.

Alternatively, if you want to send a communication to WINDTRE, you can also use the PEC. If you have a box of this type (which I have told you about in detail in this guide), just send a message to the address servizioclienti159@pec.windtre.com.

If you do not have a PEC, you can opt for the traditional method: send a registered letter to Wind Tre SpA CD MILANO BAGGIO ADDRESS, P.O. Box 159 - 20152 Milan (MI). In any case, always refer to the contact information which is always updated on the WINDTRE website.

Contact Wind 3 via app

On smartphones and tablets Android and iPhone / iPad, you can download the official WINDTRE app to consult and modify your offer, view the meters, top up your SIM credit and receive assistance. The app WINDTREE it can be downloaded for free both from the Play Store and from the alternative Android stores, and from the iOS / iPadOS App Store.


After starting the app and logging in using the same access data as your WINDTRE account (the same one you use to access the telephone operator's website), on the main screen of the app, tap onWILL icon, which you find at the bottom right, to chat with the virtual assistant.

The functioning of WILL is the same one I told you about in the previous chapter on assistance from the WINDTRE website. Therefore, in the appropriate area below, formulate your request and send the message to the chat. If WILL has the answer to your question, it will provide you with all the information you need.


If not, type the terms "Talk to operator", to make sure that virtual assistance puts you in contact with a human operator. I warn you that you may not receive an immediate response and it may take up to 24 hours for a human operator to contact you. In any case, when you receive a reply, you will be notified with a notification on your smartphone or tablet.

How to contact Wind 3 Business

If you are a client WINDTRE Business, you can get in touch with customer support through different channels. First of all, by accessing the support page of the WINDTRE website dedicated to the business world, you will find various information relating to the most common questions. By accessing thepersonal area, you can receive more specific technical support.

Alternatively, you can contact WINDTRE Business customer support by phone, calling the number 1928: this is active 7 days a week, from 7 to 08.00 for all commercial requests, while technical assistance is guaranteed on any day and at any time. The call is free for all WINDTRE and Infostrada customers and for those who call from a TIM fixed line.

Finally, you can also contact the WINDTRE Business commercial service, using the appropriate here made available at this link, in order to be contacted by a commercial consultant who can identify the solution that can meet the needs of your company or personally, if you have a VAT number.

How to contact Wind 3


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