You have changed your smartphone or tablet or formatted your computer. Because of this inconvenience, you've had to restore all your data, reinstalling many of the apps you use frequently. After you downloaded Candy Crush Saga, you realized you'd have to start all over again in the latter, losing the progress you'd made in the game. That's the way it is, isn't it? Then you don't have to worry: in all likelihood, your data hasn't been lost. If you've linked the game to an online account, you can use it to restore your progress and pick up where you left off.
To find out how to proceed, read the following: In today's guide, I'll show you how to recover your Candy Crush Saga levels so you can restore your hard-won progress and get back to playing exactly where you were. All you have to do is download Candy Crush to your favourite device (smartphone, tablet or computer) and connect it to your account.
I bet you're eager to read my suggestions, am I right? In that case, let's not waste any more precious time: sit down nice and comfortable and just give me a few minutes of your time, so I can put into practice the procedures to recover your progress on Candy Crush Saga. I just wish you a good reading and, above all, a good time!
Creating an account on Candy Crush Saga
If you don't want to lose your progress on Candy Crush Saga, the first thing you have to do is to create an account on this game, through the procedures that I'll show you in the next chapters. This will not serve you to recover your progress if in the past you had not already created an account but, in any case, will allow you to repeat the occurrence of situations like the one in which you are now, with all the game progress lost.
Register a King account
From whatever platform you're playing Candy Crush Saga, you'll be prompted to create a King account to save all your progress, so you can resume the last level you were playing.
If you're using the app for Android, iOS or Windows 10, on the main screen of Candy Crush Saga, press the gear icon and then select the one with a little man with a crown on his head. In the section you're referred to, select one of the avatars you're shown and type a nickname in the text field. Then press the Save button and enter an email address to retrieve your data, in the corresponding box.
After typing the email address, press the Save button and then, in the Choose Password field, enter a password of at least four characters of your imagination, then confirm with the Finish button. Now, select the Return to Game item to complete the operation: by doing so, you've created a King account, through which all your game data will be synchronized for possible future recovery.
Candy Crush Saga is also accessible via a web browser, thanks to the Gameroom on Facebook or the game's official website. While on Facebook you don't have any problem recovering your data, as you are obliged to log in with your Facebook account, on the official Candy Crush website you can play as a Guest, saving your progress in the current browsing browser session.
If you close your browser or clean its cache, you will lose your data. To recover it, in case you want to play on other platforms, you'll need to create a King account. To do this, all you have to do is access the link I provided and, in the left pane, indicate your email address and a password of your imagination in the appropriate text fields. When you are done, press the Save button to complete the registration process. Simple, right?
Login with Facebook
Candy Crush Saga also allows you to synchronize your game progress with Facebook. To take advantage of this alternative, compared to what I indicated in the previous chapter, in the main screen of the Candy Crush Saga app for Android, iOS or Windows 10, press on the gear icon and then choose the Facebook button. You can also press the Save Your Progress button (or You've already played iOS) on the main screen to do the same thing.
Once this is done, you will be shown a page through which you will have to log in to Facebook: type in your login details and press the Continue button as [your name]. Wait for the upload to complete the synchronization process of the game data via Facebook, and you're done.
Retrieve the levels of Candy Crush Saga
Now that you've created a King account or synced your game data with your Facebook profile, it's time to start the Candy Crush Saga level recovery process in case you need to reinstall the app or play on different platforms.
Download Candy Crush Saga
If you want to play Candy Crush Saga through the official website, you simply need to have a browser with Flash Player support and activate the plugin in question. For all other platforms, instead, you'll need to install the dedicated app, which I'll tell you about in the next paragraphs.
In case you want to play on Android, open this link directly with your smartphone or tablet and, in the Candy Crush Saga tab on the Play Store, press the Install button. This will start downloading the files needed to install the app. When you're done, tap Open to start playing the game right away, or tap its icon on your device's home screen.
From iPhone and iPad, instead, tapping this link will launch the iOS App Store directly into the Candy Crush Saga tab. What you need to do now is tap the Get button and unlock the download and installation of the app using your Face ID, Touch ID, or iCloud account password. When you're done, press the Open button to start Candy Crush Saga, or use its home screen icon.
If, on the other hand, you want to play Candy Crush Saga via a PC equipped with Windows 10, the operation you need to perform is really simple: reach this link to access the Microsoft Store with your web browser, then press the Install/Play button and click Open Microsoft Store, in the box shown at the top.
The Microsoft Windows Store will open in the Candy Crush Saga tab. Now all you have to do is press the Get button and wait for the application download and installation process to finish.
Then press the Open button to start the Candy Crush Saga application, or use its quick start icon in the Start menu.
Logging in with your King account
Now that you've followed the procedures in the previous chapter, it's time to log in with your previously created King account, so you can restore your game progress.
If you want to return to playing Candy Crush Saga via the Android, iOS or Windows 10 app, all you have to do is launch the app and tap on the gear icon on the game's main screen.
Once you've done this, select the icon with the little man with a crown on his head and press the Sign In button in the new section where you'll be redirected. Then enter the email address of your King account in the text box and press the Continue button.
Now, enter the password associated with your account in the appropriate field and press the Login button. Then press the Return to Game button to start playing Candy Crush Saga with your previously saved progress.
If, on the other hand, you want to play on the Candy Crush Saga web platform, go to the link I've provided you with and, in the box on the left, click the Sign In button. On the new screen you see, type in the email and password for your King account and press the Sign In button to sign in.
If you don't see your progress restored, reload the page using the F5 button or the reload icon in the top bar in the browser you are using.
Login via Facebook
If you've synced your Candy Crush data with your Facebook profile, you'll need to use the Facebook profile to restore your game progress on Android, iOS or Windows 10 apps or on the Facebook Gameroom.
In the latter case, go to the Facebook website and log in with your data. If you don't know how, you can follow my advice in this guide. Once you've done that, you can reach this link to access the Candy Crush Saga app in the Gameroom. The game will automatically sync your data with your Facebook profile and you're ready to play.
In the Candy Crush apps for mobile devices and Windows 10, on the other hand, the progress synchronization operation requires a few more steps, but nothing difficult. First, press the gear icon and then choose the Facebook button on the game's main screen. Alternatively, press the Save Your Progress button (or You've already played on iOS) in the middle of the main screen.
At this point, login to Facebook, if you have never logged in to this social network on your device, and press the Continue button as [your name]. If you are already logged in, simply wait for the data to be synchronized. An on-screen message will confirm you are logged in with your social profile and you will be ready to play Candy Crush Saga from the last level you completed.
In case of problems
If you're having trouble logging in to Candy Crush Saga, you can proceed in two different ways: if you can't remember your password, you can try resetting it, or if you're having other problems, you can try contacting King's Technical Support directly.
To reset your password, you can proceed from both the app and the Candy Crush website. From the Android, iOS or Windows 10 app, while logging in with your King account, which I've told you about in detail in this chapter of the guide, when you type your password, press the Forgot Password button to automatically send an email to your email account.
From the Web, instead, while logging in to Candy Crush (which I told you about in this chapter of the tutorial), press the Password Recovery button, entering the email of your King account. Then click on Send email to receive instructions for password recovery on your inbox.
For all other issues related to Candy Crush Saga, including those related to accessing and syncing data, you can contact King's Technical Support, using the form on the official website: what you need to do is select the Italian language and indicate the email address of your account and your first and last name.
Next, select the Candy Crush Saga game from the drop-down menu and then choose the platform you want support on (Facebook, Mobile or King.com). Then, all you have to do is select the type of problem you are experiencing, such as Problems with my game > Access problems, and briefly explain the problem you encountered, using the appropriate text box. Finally, go through the Security Control and press the Send button to send your support request.