Some friends have offered you an online challenge on PS4. You were happy to accept but when you tried to sign in to your PlayStation Network account, you realised you'd lost your login credentials and now you'd like to know how to retrieve your PS4 account, or rather your PSN account. Well, if that's the case, you've come to the right place at the right time!
In the next few lines, in fact, I will show you some procedures that will be useful to regain possession of the account you created on the online platform at Sony home, so you can use it to take advantage of the online features of the console and play with your friends in multiplayer (provided you have a PlayStation Plus subscription, required by most titles with online multiplayer features, except those free-to-play).
So, are you ready to learn more? Great! Make yourself comfortable, concentrate on reading the next few paragraphs and, more importantly, try to put the directions I'm about to give you into practice so that you can complete your technological "feat" today. I have nothing left to do but wish you good reading and good luck with everything!
How to recover PS4 account passwords
Lost your PSN account password and now you want to know how to recover it? I guarantee it's not at all complicated, as you simply need to start the Sony password recovery wizard. Let me tell you how to do it from the console and possibly from computers, smartphones and tablets.
If you'd prefer to act directly from your PS4, after starting your PS4, go to the toolbar at the top (by pressing the up arrow button on the controller), select the Settings icon and press the X button on the controller.
Now, first select Account Management and then Login. Then press the triangle button on the controller, type the email address associated with your account into the text field and press the X button on the controller first to Next and then to OK.
At this point, you should receive a confirmation email to the email address associated with your PSN account: press the Change Password button in the message, select one of the available methods to verify your identity and then press the Continue button. Provide the information you are asked for (e.g. your date of birth), press Continue and, on the screen that opens, type the new password you want to use and press the OK button.
Mission accomplished! Now, you can finally log back into your PSN account by entering your email address and the new login password you set. Of course, if you have logged into your account on other devices, you will also need to log in to them again.
Would you like to recover your PSN account password from your computer? You can do this too - just go to the Sony website using any browser and follow the wizard I'm about to show you.
To proceed, then connect to this webpage and click on the white Login button, which is located in the top right corner. Then click on the Login Problems? link located at the bottom of the page displayed, click on the Reset Password? link and, on the page that opens, type the email address associated with your PSN account into the Login ID text field. Then press the blue Send email button.
In a few moments, you should receive an email to the email address associated with your PSN account: click the Change Password button in the message, select one of the available methods to verify your identity (e.g. Date of Birth) and then click the Continue button.
Then provide the recovery information you are prompted for (e.g. your date of birth), click the Continue button, and on the page that opens, type the new password you want to associate with your PSN account in the Password text field and Re-enter password. Then click the OK button and you're done.
Of course, if you previously logged into your account from other devices, you'll need to access your PSN account on those devices with the new login information.
Smartphone and tablet
If you want to recover your PSN account password from your smartphone or tablet, you can do so using the official PlayStation App for Android and iOS.
To proceed, install the PlayStation App on your device, launch it and tap the blue Continue button. Then select the Confirm option and continue, tap on Login Problems? and then tap on the Reset Password link.
At this point, your device's default browser will open. Then, enter the email address associated with your PSN account in the Login ID text field and then tap the blue Send email button. In a few minutes you will receive an email to the email address associated to your PSN account: press the Change password button inside it, select one of the available methods to verify your identity (e.g. Date of birth) and then tap the Continue button.
Now, provide the recovery information you are asked for (e.g. your date of birth), tap on the Continue button and, on the page that opens, provide the new password you want to associate with your PSN account by typing it in the Password text fields and Re-enter password. To finish, press the OK button and you're done.
Of course, if you had previously logged in to other devices, you will need to log back into your PSN account on those devices using your current login details.
How to recover PS4 accounts without email
Do you want to recover PSN accounts without email because you can't remember the email address you used to register with PlayStation Network? The only thing you can do in this case is try checking the Inbox and Junk Mail boxes of all your addresses, as it is very likely that Sony has sent you messages. If you find some in one of the addresses in question, it's the one you have associated with your PSN account (unless you have multiple accounts on the Sony platform).
If you can't figure out which email address is associated with your PSN account, you can try logging in with each email you have: if you can access it using an address, you will have recovered your account.
If you are having further problems remembering the email associated with your PSN account, please contact the Sony Support Centre by logging on to this page, writing the keywords describing your problem in the text field in the middle of the page (e.g. "password recovery") and follow the on-screen instructions to try to resolve the problem yourself, or click the Call Us link to find out how to get in touch with a Sony operator.
If you continue to have access problems after finding the email address associated with your PSN account, it is likely that you have also lost your password. If you want to know how to reset your password, please see the section of this tutorial where I explain how to do this.
How to recover deleted PS4 account
You have deleted your PSN account and now you would like to know if you can recover it? I'm sorry, but as I explained in another article, the process of deleting your PSN account is irreversible and for this reason it is impossible to do so.