Did you accidentally delete some messages you had on Alice Mail and now you are desperate because you don't know how to recover them? Don't despair... not yet at least! By default, messages that are deleted from TIM Mail (the new email service that replaced Alice Mail) are moved to a temporary folder called "Trash" where they remain for 7 days before they are actually deleted.
If you're lucky enough and the messages you're interested in are still in the Recycle Bin, you may be able to recover them in a few clicks (or taps, if you prefer to act as a smartphone or tablet). If not, things get harder but the last word hasn't been said yet: using data recovery software, you can go and act on the memory of your computer or portable devices and try to restore emails through them (provided you have previously set up your Alice Mail account in an email client).
So, are you ready to take action? Come on, it doesn't cost anything to try! Take five minutes off and find out how to recover deleted emails from Alice Mail (or TIM Mail) thanks to the instructions I'm about to give you. I'm sure, with a bit of luck, you'll be able to do it much more quickly and easily than you expected. Happy reading and good luck with everything!
Recover deleted emails from Alice Mail from PC
Do you usually use Alice Mail, or rather, TIM Mail from your computer? Then know that you have different solutions at your disposal: you can access your email inbox and recover messages that have been moved to the Recycle Bin or, if you have configured Alice Mail in an email client like Thunderbird or Outlook, you can try to recover emails by acting directly on your computer's hard disk. Everything is explained in detail below.
TIM Mail Trash
The easiest way to recover deleted emails from Alice Mail is to connect to your inbox and take a look at the Trash: the temporary folder where deleted messages end up before they are permanently deleted (after 7 days). If a message is still in the Recycle Bin, it can be easily retrieved and returned to the Inbox folder, as if nothing ever happened. Don't believe it? Then try it now!
Log in to the TIM Mail home page and log in to your email account (remember to check the box next to @alice.com). If you can't remember the login credentials for your account, click on the retrieve username and password item and follow the instructions in my tutorial on Alice Mail access problems.
Once logged in, go to the Inbox tab at the top, select the Trash item from the left sidebar and locate the messages you want to recover. Now, place a checkmark next to the messages you want to restore, click the Move To button at the top and select the Inbox item from the menu that appears on the screen.
Mission accomplished! The messages you have just selected have been returned to your Inbox folder and, as a result, will no longer be deleted from your TIM Mail inbox. Are you happy?
If the messages of your interest were not in the Alice Mail Trash, I'm sorry, but it is very difficult for you to retrieve them. Anyway, the last word hasn't been said yet! Using data recovery software, you can scan your computer drive and try to recover recently deleted messages from it. For this to be successful, you must have set up your account Some Mail/TIM Mail accounts in a client like Thunderbird, Outlook, Windows Mail and Outlook Express and the disk sectors on which the deleted messages were hosted must not have been overwritten with new data.
One of the first data recovery programs I recommend you try is Recuva for Windows, which is completely free of charge, very easy to use and also available in a portable version, which does not require tedious installation procedures in order to be used (procedures that, among other things, could overwrite the disk sectors with deleted messages and make them unrecoverable).
To download the portable version of Recuva to your PC, go to the official Recuva website and click the Download button under Recuva - Portable. When the download is complete, open the zip archive containing the program, extract the contents into a folder of your choice and start the recuva64.exe executable. If you still use a 32-bit operating system, instead of the recuva64.exe executable, start the recuva.exe executable.
In the window that opens, click the Yes button and then click Cancel. Then, on the Options... button at the top right, set your language in the Language drop-down menu (to translate the program interface into your language) and save your settings by clicking the OK button. After that, close Recuva and re-launch it.
At this point, click the Next button, put a check mark next to the Email item and first click Next twice in a row and then click Start. The program will start searching for all e-mail messages deleted from the PC but still recoverable from its memory.
If successful, i.e. if Recuva detects emails deleted from Alice Mail, place a check mark next to the emails to be restored and click the Recover button (bottom right) to recover them.
In case of a negative result, on the other hand, restart Recuva and, before clicking on the Start button, put a check mark next to the Enable in-depth scan item: in this way, the program will analyse the disk more thoroughly (taking more time) and increase its chances of recovering messages that, normally, with the standard scan, cannot be recovered.
EaseUS Data Recovery Wizard (Windows/macOS)
If Recuva has not met your expectations, you can try to recover deleted messages from Alice Mail with EaseUS Data Recovery Wizard, a free data recovery software (up to 500MB of data to recover, otherwise it costs 66.69 Euros or 84.95 Euros, depending on current promotions) available for Windows and MacOS.
To download EaseUS Data Recovery Wizard on your PC, connect to the official website of the program and click the Download button in the free Data Recovery Wizard column. If you are using a Mac, connect to this other page of the official EaseUS Data Recovery Wizard website and click the Free download button first and then the Download button on the screen that opens.
When the download is complete, if you are using a Windows PC, start the drw_free.exe executable and, in the window that opens, click the Yes button first and then OK, Next, Accept, Confirm, Install and Complete to complete the setup.
If, on the other hand, you are using a Mac, open the dmg package containing the EaseUS Data Recovery Wizard and extract the program icon in the Applications folder of macOS.
Now you're ready for action. Start the EaseUS Data Recovery Wizard (on macOS you will have to click on the Open button and type the administration password), select your computer's hard disk and press the Scan button to start the disk scan.
When the operation is complete, select the Email item located at the top (on Windows) or in the Type tab located on the left (macOS), select the messages to recover and press the Recover or Recover Now button.
Note: If you are using a recent version of macOS, in order to search for deleted emails on the Mac disk (the one on which macOS is installed), you first need to disable SIP, the protection system that prevents even root users from doing anything to the system files. To do this, restart the computer in Recovery mode (holding down the cmd+r keys on the keyboard), select Terminal from the Recovery Utility menu (top) and csrutil disable and reboot commands. After restarting the computer and using the EaseUS Data Recovery Wizard, reactivate SIP by accessing Recovery again and giving the csrutil enable and reboot commands in the Terminal.
Recover deleted emails from Alice Mail from smartphones and tablets
If you use TIM Mail from smartphones and tablets (via your device's browser, as there is no official TIM Mail app), you can retrieve deleted messages from your inbox by connecting to mail.tim.it and logging into your Alice Mail account.
To login, you must type your email address (complete with the @alice.it suffix) in the Email Address text field, your password in the relevant text field and press the Enter button. If you want, you can make the service remember your login credentials for 15 days by placing a checkmark next to Remember me for 15 days. If you are having trouble logging in, please refer to my tutorial on Alice Mail access problems: there you will find all the steps you need to take to access your mailbox.
Once logged in, tap on the burger icon located in the top left corner and select the Trash item from the menu that appears, in order to access the TIM Mail Trash (where deleted emails are stored for 7 days before being permanently deleted). Then locate the messages to be recovered and select them by placing a checkmark next to their titles.
To finish, tap on the three dots icon located at the bottom of the screen, select the Move message item from the menu that appears on the screen and choose to move the emails to the Inbox folder. That's it! The messages you have selected will return to the Inbox folder and therefore will no longer be deleted from Alice Mail.
If you didn't find the messages you wanted to retrieve in the TIM Mail Trash, I'm sorry, but there isn't much you can do. There's only one last, small, hope available to you: if you've set up your Alice Mail account in an email management app, such as Outlook for Android and iOS or Mail for iOS, you can try downloading a data recovery app and/or connecting your smartphone to your PC and using a program to restore deleted files but, I warn you, the chances of you recovering emails from your Alice account are very slim. If you want to give it a try, read my tutorial on how to recover deleted files from your mobile phone and there you'll find a list of solutions that will surely be useful.
If, on the other hand, you have doubts about the management of your mailbox and want to get in touch directly with TIM to dispel them, follow the instructions I gave you in my post on how to talk with a TIM operator.