Contact WINDTRE if you are not a customer via the switchboard
A first way you have to contact WINDTRE if you are not a customer is through contact center, initiating a call to the 159, i.e. the telephone number to speak to the operator's customer service. The call is free from a WINDTRE mobile and fixed line, but also for those calling from a TIM fixed network. In all other cases, the call is subject to a charge according to the rate active on the line used.
To get in touch with the WINDTRE telephone assistance service, start a call to the number just mentioned and wait for the recorded voice to welcome you and list all the available options. At the time of this writing, the menu is structured as follows: pressing the button 1 you can activate a landline or mobile network line, while with the button 2 it is possible to receive assistance from a consultant.
Please note: Both with regard to mobile and fixed telephony, the sequence of numbers to be dialed in order to contact WINDTRE operators is subject to continuous variations. To avoid errors of form or in any case it is useless waste of time, I suggest you listen and follow what the recorded voice says.
Contact WINDTRE if you are not an online customer
It used to be possible contact WINDTRE to receive assistance (even if you were not a customer) via social networks: now this mode has been replaced by Will: the digital assistant, available both on the website and in the official app of the operator (in the latter case, you must necessarily be a customer to use it).
To use Will as a non-WINDTRE customer, go to this page of the WINDTRE website, click on the text field write here placed in the box that opened on the left (if you do not see it, perhaps because you closed it by mistake, click on thelittle man to recall it) and type in the request of your interest.
Then press Submit on the keyboard, to forward the message (or click on the orange dart). Now, you just have to take note of the information that Will will provide you based on the request you have made (sometimes he may suggest that you speak to a "flesh and blood" consultant, who will be able to assist you in the best possible way, and he will also point out how to do it).
Contact WINDTRE if you are not a customer by mail
As mentioned a few lines above, if you need to contact WINDTRE as a non-customer because you need to send special communications to the operator, you can do it through traditional mail, at the following address: Wind Tre SpA - CD MILANO BAGGIO ADDRESS - PO Box 159 - 20.152 Milan (MI).
If you choose to use this communication system, keep in mind the fact that the response from WINDTRE, if foreseen, may take some time to be delivered to you.
The same goes for what concerns the shipment of the documents and the receipt of the same by WINDTRE. Take this into account and therefore try to have a little patience.
To break down the long times that characterize the sending of messages by traditional mail, I highly recommend that you take advantage of the Certified mail, by sending your communications to WINDTRE using the following PEC address: servizioclienti159@pec.windtre.com.
Contact WINDTRE if you are not a customer in the shop
In conclusion, I'll also explain how contact WINDTRE if you are not a customer by going to the store. In this case, all you have to do is locate the WINDTRE store closest to you and go there to make your request to one of the consultants who are present.
To proceed, then, go to this page of the WINDTRE website, click on the text field Address located at the top and type in the name of the place you are interested in, taking care to select the correct suggestion from the menu that opens.
Once this is done, see which of the WINDTRE stores among those indicated on the map is closest to you and go to the latter. By doing so, you will be able to speak to one of the consultants present there and you will be able to make your request.
How to contact Wind if you are not a customer
