How to contact Amazon Prime

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How to contact Amazon Prime

If you ask how to contact Amazon Prime Customer Service as you are enrolled in the Amazon Prime program and you need help with an order placed, or you are having general problems with your account, carefully follow the instructions I am about to give you: I will explain, in fact, how to do this by computer and smartphone or tablet.


From computer

contact Amazon Prime from a computer, you need to connect to the official Amazon website and log in with your account details. After that, click on the entry Help located in the bottom menu and, on the next screen that is shown to you, select the menu item Contact us.


Now, click on the button related to the problem you encountered, choosing from the items that are shown to you: an order placed, Fire Tablet devices, Fire TV Echo, .... Digital content o Premium and more, for instance. Also, specify more specifically why you want to contact Amazon customer service, using the options available in the drop-down menu Tell us more about your problem.

Once this is done, if you need to get in direct contact with customer service, refer to the other options visible in the named form How would you like to contact us? In this regard, for contact Amazon Prime by phone, click here Telephone, in order to indicate, in the next form that is shown to you, yours cellphone number and thus be contacted by phone by Amazon.


Alternatively, you can use the other available contact forms, such as Email o Chat, by pressing on the relevant buttons that are shown to you.


Give smartphone and tablet

If you prefer to contact Amazon Prime from smartphones and tablets, you must use the official app of Amazon, which you can download for free from the Play Store Android orApp Store of iOS and iPadOS.

Having said that, start the app in question by pressing on its icon on the home screen and / or in the drawer of your device, log in with your account data Amazon, then presses onicon ☰ located in the upper left corner and, in the menu that is shown to you, tap on the item Our Services. Then, if you want to contact customer service directly, press the item Contact us.

Now choose whether to contact customer service via email (Contact customer service by email) or if it requires a telephone contact: in the latter case, press on the item Call customer service, in order to select the question related to the problem you encountered, and type yours cellphone number in the appropriate form that is shown to you. You will then be contacted by telephone by the Amazon customer service.

How to contact Amazon Prime Video

You're having a problem with the streaming service Amazon Prime Video and want to know how to contact customer support? In this case, carefully follow the instructions I am about to give you and you will know how to proceed both from your computer and from smartphones and tablets.

From computer


To contact Amazon Prime Video from a computer, connected to the official website of the well-known Amazon streaming platform and log in with your account data.


Now, click on the entry Help located in the menu below, then, if you want to get in direct contact with customer service, press the button Contact us and use the menu to tendin Please provide more details on the problem, to indicate why you need assistance.

Finally, hit the button E-mail, telephone or on the button Chat, so you can select the method you prefer to receive assistance from Amazon Prime Video. For the telephone contact you will need to indicate your telephone number, in order to be called back by the customer service operators.

Give smartphone and tablet

If you prefer to contact Amazon Prime Video through the appropriate app for Android and iOS / iPadOS, you will be happy to know that the operation to be carried out is very simple.

Then start the application in question, pressing on its icon located on the home screen and / or in the drawer of your device, presses on theicon dell'ingranaggio located in the bottom menu and, in the next screen that is shown to you, tap on the item Contact us.

Then indicate the problem you encountered by tapping on the relevant item that is shown to you (for example Application related issues), then presses on the voice E-mail o Telephone, depending on the method by which you prefer to receive assistance.


In case you choose to receive telephone support, you will need to indicate yours telephone number so that customer service can get in touch with you, calling you to provide you with help regarding the resolution of the problem you encountered.

How to contact Amazon Prime Now

You have placed an order using the service Amazon Prime Now and now you need to contact customer service to solve a problem you encountered? In this case, do not worry and follow the instructions that I will give you in the following lines: you will be able to contact Prime Now support from your computer, smartphone and tablet.


From computer

Contact customer service Amazon Prime Now from a computer is very simple: log in to your Amazon account via the official Amazon Prime Now website, then move the mouse over the item Your account, located at the top right and, in the menu that is shown to you, click on the item Help.

Once this is done, to get in touch with customer service directly, click on the item Contact us located in the left side menu, then press on the item Call customer service or on the item Email customer service, depending on the method by which you prefer to receive assistance.

In case you want to receive telephone assistance, you must indicate yours telephone number in the appropriate text field, in order to be contacted.

Give smartphone and tablet

If you have installed the app Amazon Prime Now for Android or iOS / iPadOS, start it, by pressing on its icon on the home screen and / or in the drawer of your device, log in to your account Amazon and follow the directions I am about to give you, in order to receive assistance from customer service Amazon Prime Now.

Once logged into the app, press theicon ☰ located in the upper left corner and in the menu that is shown to you and presses on the item Contact us. Now, in the same way as it is possible to proceed from a computer, tap on the item Call customer service, in order to be contacted by phone, after indicating yours cellphone number.

Alternatively, you can get in touch with the assistance service by pressing on the item Send an email to Customer Service and by filling out the assistance form that is indicated to you in which you will have to indicate all the information relating to the problem you encountered. You didn't think it would be that easy, did you?

How to contact Amazon Prime


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