How to call Vodafone operator

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How to call Vodafone operator from mobile

You want to find out how to call a Vodafone operator acting from cellular? I immediately inform you that the number to which you must contact to succeed is the 190. The numbering is free for all Vodafone numbers and is active 24 hours a day, 24 days a week, however the technical assistance staff are only available from 7 to 7. At other times, it is only possible to forward requests relating to the blocking of lost or stolen SIMs or for charging problems.



That said, in order to speak to the operator's customer service, grab your smartphone, log in to dialer, dial the number above and press the key to start the call (typically it is the green one with the handset lifted).

When the call is initiated, when asked by Tobi (Vodafone's digital assistant) if you wish to receive support for the number you are calling from, aunt "yes". If, on the other hand, you need to get support for a different numbering, say "do not" e indicates the telephone number of reference.

Subsequently, what is asked of you what are you going to do, pronounce the phrase "Talk to operator". Then wait for confirmation that your request has been accepted, then wait for an operator to respond. Later, you will be able to speak with the latter and therefore receive the support you need.

Considering that the functioning of Vodafone's customer service, as well as that of other telephone operators, is often subject to variations, in order to avoid unnecessary errors of form and waste of time, my indications aside, I advise you to always follow with the utmost pay attention to the instructions of the recorded voice, as there may be changes regarding the sequence of sentences to be pronounced to speak to a "human".



Furthermore, if you are wondering how to talk to a Vodafone operator without TOBi, I inform you that the only way to do this is to activate Vodafone Exclusive, the manager's service which, in fact, allows you to speak directly with a consultant and enjoy other benefits, as I explained to you in my tutorial on the subject. Once the service is activated, in fact, you just need to call the number 193 and wait for the response from customer service.

How to call Vodafone operator from a landline

If you have activated a Vodafone subscription on fixed network and you want to speak to an operator for support or you want to call the operator's customer service from your home phone for help with your mobile line, you must contact, even in this case, the number 190. Even from a landline, the call is free from the Vodafone network and is active 24 hours a day, 24 days a week, but the technical assistance staff are only available from 7 to 7.

That said, to call a Vodafone operator, grab the handset of your landline phone, dial the above number on the numeric keypad and, if necessary, squeeze the key to start the phone call (typically it is the green one with the handset lifted).

Once the call has started, you will hear the recorded voice of Tobi (Vodafone's digital assistant) and you will be asked if you need assistance for the number you are calling from or for other numbering. If the number you need support for is the current one say "yes", otherwise pronounce "do not" and said the numbering of reference.


When then you will be asked what are you going to do, pronounce the phrase "Talk to operator" and wait to be put in contact with a "human" consultant from Vodafone, from whom you can receive all the support you need.


Even in the case of fixed telephony, my indications aside, taking into account the fact that Vodafone's customer service, like that of other telephone operators, is often subject to variations in its operation, to avoid errors in form and annoying loss of time, I advise you to always follow the instructions of the recorded voice very carefully to be able to speak with a "human".

How to call Vodafone operator from abroad

You are atabroad, would you like to call a Vodafone operator from your mobile phone, and you don't know how to do it? I'll explain immediately how to proceed! In this case, the number you need to contact is prefix 349 2000190. The numbering is free and is active every day, from 8:00 to 22:00 city time.

To use it, all you have to do is grab your mobile, log in to dialer, dial the number in question and press the key to initiate a phone call (typically it is the green one with the handset lifted).

Once the call has started, the instructions you must follow are the same as the ones I gave you in the passage at the beginning of the guide, regarding how to get in touch with a Vodafone operator from the city, absolutely nothing changes.



Other methods to contact Vodafone operator

If you have not been able to call a Vodafone operator putting into practice the instructions on what to do that I have already given you in the previous lines, you can try to get in touch with the company through other methods, or through its social channels, i.e. its official accounts on Facebook and Twitter, as well as through the chat service accessible from the app for smartphones and tablets and through WhatsApp, as indicated below.

  • Facebook - connect to the Vodafone Facebook page and select the button to send a message, then express your need for speak to an operator and wait for a response from the customer service, providing, if necessary and when requested, the data relating to your user. Vodafone operators answer in chat from 08.00 to 22.00, but the account is always active.
  • Twitter - send a tweet to the @VodafoneIT account on Twitter, mentioning the latter in the message and asking for assistance. In the message, please, do not enter your phone number or other sensitive data, as the message is public. Enter them only if and when you are invited to continue the conversation privately, via DM. Keep in mind that the account is always operational, but Vodafone employees only answer from 08.00 to 22.00.
  • Chat service - you can also talk to a Vodafone operator via the chat accessible from the app My Vodafone available for Android and iOS / iPadOS. To do this, download, install and start the app, log in, press onTOBi icon found in the lower center of the screen, select the number you need support for (if needed) and type the sentence "Talk to operator". Then wait for the confirmation of TOBi and wait to be put in contact via chat with a consultant.
  • WhatsApp - to contact an operator via WhatsApp, add the number area code 349 919 0190, which is TOBi, to the contacts of the famous messaging application, following the instructions on what to do that I gave you in my guide on the subject. Afterwards, start a chat with the number in question, type the phrase "Talk to operator", wait for confirmation of receipt of the request by the Vodafone virtual operator and wait to be put in contact with a consultant.

And if you have general questions to ask Vodafone operators, instead of putting yourself in direct contact with customer service, you can also consider visiting the section of the company's website dedicated to generic support, which lists a whole series of FAQs (ie frequently asked questions) with relative answers.

You can also consider visiting the website of the official Vodafone community and consult the various discussions initiated by other users like you, as well as take part in them or, possibly, start new ones yourself.

How to call Vodafone operator


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