How to call Iliad

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How to call Iliad operator

You have problems with your offer and would like to call an Iliad customer care operator? To do this, you can use the appropriate telephone support number or request support via social media.

Number to call Iliad operator

If you want to contact Iliad support by phone, all you have to do is call the number 177 and follow the instructions of the voice guide.



At the time of writing, the following numbers must be dialed: button 1 to receive information regarding Iliad offers and the accepted top-up methods; button 2 to receive information about the shipment of the SIM purchased and to know the status of the portability request; button 3 to receive assistance regarding the first configuration of your device; button 4 to check consumption, payment status, information on the Iliad network and how to use the offer abroad o button 5 if you want to receive assistance in case of theft or loss of your SIM.

Keep in mind that Iliad could modify the telephone assistance menu at any time and, therefore, I invite you to listen to the instructions of the voice guide anyway. I also remind you that the telephone assistance service is available on the following days and times: from Monday to Friday from 08:00 to 22:00, on Saturdays, Sundays and public holidays from 09:00 to 20:00. The call is free if made from the Iliad network; for all other users the tariff plan provided by your operator is applied.

Supporto social Iliad

If you want, you can also contact Iliad support tramite social network. To succeed in this intent, all you have to do is log in to your account Facebook or to your account Twitter and follow the directions you find below.



  • Support via Facebook - log in to your Facebook account, go to the official Iliad page, press the button Send a message and provide yours name and surname and / or yours User ID for assistance.
  • Support via Twitter - log in to your Twitter account, go to the official profile of Iliad, press the symbol of envelope (from mobile) or click on the button Contact (from computer) and send a direct message providing yours name and surname and / or yours User ID for assistance.

I remind you that it is possible to contact Iliad assistance via social media from Monday to Friday, from 09:00 to 18:00.

How to call Iliad from another operator

Are you not an Iliad customer but are you tempted to activate one of its offers? If so, chances are you want to know how call Iliad from another operator, so as to have more information on what to do.

To succeed, you need to call the number 177 and follow the instructions of the voice guide. I remind you, however, that the call is not free if it is not made from the Iliad network: therefore, the costs foreseen by the tariff plan of your current operator will be applied.

If the number in question does not work (apparently this happens for TIM customers and some virtual operators who rely on its network), you may be able to get in touch with Iliad by calling the number 351 89951 177, which is designed to receive assistance from abroad but which also works from the city.


I would like to remind you that the Iliad assistance service is active from Monday to Friday from 08:00 to 22:00 and on Saturdays, Sundays and public holidays from 09:00 to 20:00.


How to call Iliad from a landline

If you want to make a call to Iliad from fixed number, you must follow the instructions I gave you in the previous chapters and then call the number 177, which is available on the following days and times: Monday to Friday from 08:00 to 22:00 and on Saturdays, Sundays and public holidays from 09:00 to 20:00.

I remind you that the call is not free: the cost depends on the tariff plan you have subscribed with your landline operator.

How to call Iliad from abroad


Are you abroad and are you having problems with your Iliad line? Don't worry: even in this case it is possible to contact the operator's customer care and try to solve the problem but, to succeed, you must use a different number than the one indicated above.

In this case, for call Iliad from abroad, you need to contact the number prefix 351 89951 177 and follow the instructions that will be provided to you by the voice guide, so as to be able to receive the information you are looking for and / or to solve the problems you have encountered.

I remind you that, also in this case, the call is free from the Iliad network, otherwise the costs of the tariff plan of your operator are applied. In addition, please note that the telephone assistance service is available from Monday to Friday from 08:00 to 22:00 and on Saturdays, Sundays and public holidays from 09:00 to 20:00.


How to call Iliad secretariat

want call the Iliad answering machine, maybe to find out if you have been left a message or to customize some settings of the latter? To do this, call the number 401 and follow the instructions of the voice guide to perform the required action. I want to remind you that Iliad's answering service is free.

After calling the number in question, you can perform the actions associated with the following keys: button 1 to listen to messages; button 2 to personalize or store your personal answering machine message e button 8 to manage voicemail options.

Since the key combinations that I have just indicated could be modified by Iliad at any time, I invite you to pay close attention to the indications that will be given to you by the voice guide.

How to call Iliad


Audio Video How to call Iliad
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