Prima di enter the live tutorial, walking to spiegare how to call Amazon from mobile, there is some preliminary information about it that you need to know.
First, keep in mind that you can decide to get in touch with the customer support from Amazon, from your mobile or even from other devices, for several reasons: for a order placed, to receive support regarding i Amazon branded devices (es. Echo e Kindle), per i digital content, For Amazon Prime and related services (eg Prime Video and Prime Music) and for others account-related services and functions.
That said, another thing you must take into account is that, as anticipated at the beginning, it is not possible to carry out the operation covered by this guide directly. Until recently, Amazon provided users with a toll-free number to which they can personally call to contact customer support, then providing the operator on duty with the necessary data to receive support.
Currently, the numbering in question has, however, been discontinued and to contact Amazon via telephone it is necessary book a call via app or website and wait for it to be received (which is usually done within a few minutes).
The call from Amazon is forwarded, by default, to cellphone number associated with the account; if you want, however, you can change it at the time of the support request. Once the phone call is received, you are not directly put in contact with a "flesh and blood" operator, but you have to wait for someone from the customer service to make themselves available (which, even in this case, usually occurs within a short time time).
How to contact Amazon from your mobile
Having made the necessary clarifications above, let's get to the real heart of the matter and let's find out how to call Amazon from a mobile phone. As already mentioned, you can book the call through theAmazon app for smartphones and tablets or via the website of the well-known e-commerce. In both cases it is very easy, do not worry.
If you want to call Amazon from your mobile by booking the call from the app, the first step you need to take is to take your smartphone, unlock it, access the home screen and select theAmazon application icon.
If you haven't installed the Amazon app on your device yet, download it first. To do this, if you are using Android, visit the relative section of the Play Store and award your bottone Install (if you use a device without the Play Store, you can instead turn to alternative stores). If you are using a iPhone / iPad, invece, accessed the relative sezione dell'App Store, premi sul bottone Get, quindi quello Install and authorize the download by Face ID, touch ID o password dell'ID Apple. Then, start the app by pressing the button open appeared on the display.
Now that you see the main screen of the application, log in to your account (if necessary), selecting the option Sign-in, typing yours email address or yours telephone number in the appropriate field, by pressing the button Continue, entering yours Password in the new field displayed and tapping the button Log in. If you have enabled thetwo-factor authentication, also enter the required code.
Once logged in, press the button with the three lines horizontally and select the item Our Services from the menu that appears. Afterward, choose the option Contact us that you find by scrolling the page, then that Call Customer Service and indicate the reason why you want to contact Amazon customer service, choosing from: An order placed, Devices - FireTablet, FireTV, Echo etc., Digital content: Kindle books, videos, music etc.., My Account o Before placing an order.
If necessary, also provide more details regarding the reason for the contact, by selecting the required information from the proposed menus, then make sure that in the drop-down menu Country or region your country is indicated (presumably thecity) and that in the field under the heading Your number your mobile number is reported (if not, you can correct it by deleting it when present in the field and typing the correct number). Once this is done, click on the button call me now.
After following the steps above, you will hear your mobile ring. Then answer the call, listen to the information given to you by the recorded voice and wait for a human operator to take charge of your request for assistance and answer you.
If you prefer to book the Amazon call from the Amazon website, open the browser you use on your smartphone, connect to amazon.com and log in to your account (if necessary) by selecting the wording Log in located at the top right, by typing yours email address or yours telephone number in the appropriate field, by pressing the button Continue, entering yours Password in the new field displayed and tapping the button Log in. If you have enabled thetwo-factor authentication, also enter the required code.
Once logged in, press the button with the three lines horizontally that you find at the top left, select the item Costumer Services from the menu that opens and touches the wording Contact us placed on the next screen, then press on the item Call Customer Service. At this point, indicate the reason why you intend to contact Amazon customer service, choosing from: An order placed, Devices - FireTablet, FireTV, Echo etc., Digital content: Kindle books, videos, music etc.., My Account o Before placing an order.
If necessary, provide more details about the reason for the contact, by selecting the other information requested through the menus that appear. Finally, make sure in the drop down menu Country or region your country is indicated to us (presumably thecity) and that in the field under the heading Your number your mobile number is reported (if not, you can correct it by deleting it when present in the field and typing the correct phone number). Then, tap on the button call me now.
Once you have completed all the steps described above, you will receive a call on your mobile from Amazon. You respond, listen to the information provided by the voice guide and wait for an Amazon operator to respond in turn and take care of your request.
The procedure can also be followed from a PC, in a very similar way, but before viewing the option for the telephone contact you will need to select the kind of help you need and l 'order / product for which you need assistance.
Other ways to contact Amazon from mobile
Calling Amazon from a mobile phone is not the only way to get in touch with the famous e-commerce site. If you find it more practical or in any case if you are temporarily unable to answer the phone, you can also speak to Amazon support via e-mail, through chat or, again, through i social networks (through Twitter, to be precise). For more information about it, I invite you to refer to my tutorial on how to contact Amazon, through which I have described everything in detail.
If you believe that for your needs it is not appropriate to receive support directly, you can also consider avoiding interfacing with an operator and, therefore, consulting the help pages that you find in the appropriate section of the Amazon website, in which there are numerous questions with ready-made answers regarding the main doubts and problems relating to the use of the famous site for e-commerce.How to call Amazon from mobile